Business Customer Manager

Currys PLC; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent technology retailer in the UK is looking for a Business Customer Manager to lead the B2B proposition in-store. This role involves inspiring colleagues, building relationships with local businesses, and achieving sales objectives. Ideal candidates should possess management experience, a background in retail or B2B, and proven coaching skills. The company offers 30 days of annual leave, a competitive pension scheme, and product discounts, emphasizing the importance of team development and wellbeing initiatives.

Benefits

30 days of annual leave

Competitive pension scheme

Performance-related bonus

Product discounts

Wellbeing initiatives

Qualifications

• Management experience with a hands-on approach.
• Background in retail or B2B environments.
• Proven ability in building team confidence.

Responsibilities

• Coach colleagues to inspire business customers.
• Develop new relationships and grow existing accounts.
• Lead an engaged team supporting their personal development.

Skills

Management experience

Customer relations

Coaching skills

Retail or B2B experience

Job description

Business Customer Manager

As a Business Customer Manager, you’ll be accountable for our B2B proposition in‑store and take the lead on creating an experience our business customers love. You’ll help them meet and exceed all of their technology wants and needs, coach the team to nurture existing relationships with local business owners, and give them the confidence to develop new ones. Like you, they will delight in bringing technology to life for our customers and going above and beyond during every interaction.

Responsibilities

• Coaching colleagues to inspire our business customers to buy the best products to suit their needs, however they choose to shop with us.
• Building a strong network with local businesses, developing new relationships and growing existing accounts.
• Leading a highly engaged team, understanding their strengths and development opportunities, supporting personal development plans and encouraging progression.
• Inspiring colleagues to put the customer first whilst driving business sales and profit objectives.

This isn’t a role for someone who wants to stand still. Our business moves at pace, and it’s suited to someone who wants to grow with it. You’ll be driven by finding innovative ways to transform how local businesses use our exciting tech products and services, enhancing B2B performance and building for the future. Doing it because it makes you proud and because you want your store to achieve.

Qualifications

• To have management experience and a hands‑on style.
• Background in either a retail or B2B environment (or both!).
• Proven coaching skills and a passion for building team confidence and capability.
• A track record of identifying commercial opportunities to deliver KPIs.
• Confident working in a team, approachable and friendly to colleagues and customers.

Benefits

• 30 days of annual leave (including bank holiday entitlement).
• A competitive pension scheme.
• Performance‑related bonus.
• Product discounts on the latest tech.
• A range of wellbeing initiatives.

Company Overview

At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best‑known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. Join our Business Sales team and we’ll be with you every step of the way, helping you make this role your own and develop the career you want. We’ll give you the chance to learn new skills, try out different opportunities and work with teams across the business to help you progress quickly. Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.