Business Change Manager

Softcat; Manchester; Hybrid; GBP 55,000 - 85,000; Full time

Job summary

Softcat is seeking a Communications Strategy focused Business Change Manager in the UK to lead change across technology, processes, and organisation initiatives. You will partner with project teams, product owners, and business stakeholders to design and deliver effective change strategies and to champion user adoption.

Reporting to the Senior Business Change Manager, you will connect delivery teams with leadership to embed changes sustainably, supporting benefits realisation and continuous

Qualifications

• Proven experience in a Business Change, Change Management, or similar people-focused transformation role.
• Experience applying change methodologies (e.g., Prosci ADKAR, Kotter, APMG).
• Strong communication and stakeholder management skills, including engaging senior leaders.

Responsibilities

• Develop and own holistic change strategies and plans to ensure adoption and embedding.
• Build strong relationships across levels to land change effectively.
• Drive readiness, training, and business readiness throughout the change journey.
• Ensure ongoing benefits realization and continuous improvement beyond go-live.

Skills

Business Change Management

Change Management Frameworks

Stakeholder Management

Communication Skills

Technology-enabled Transformation

Job description

Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Why Softcat?

At the heart of our operations are our core values: Passion, Intelligence, Fun, Responsible and Community. These values are the pillars that Softcat and guide our every action.

As one of the UK's leading IT infrastructure providers and a FTSE 250 listed company, we have built a reputation for excellence. Our strategy is simple - we believe that highly engaged employees are the key to building customer trust and loyalty over the years.

Join our Business Change team

The Business Change Manager plays a critical role in ensuring that Softcat's technology, process, and organisational initiatives deliver real, measurable benefits. Working as part of the Change & Adoption team, and reporting to the Senior Business Change Manager, this role leads business readiness activity, champions user adoption, and ensures that change lands effectively across the organisation. The role acts as a connector between delivery teams, operational teams, and leadership to ensure changes are embedded sustainably.

The Business Change Manager will partner with project teams, product owners, and business stakeholders to design and deliver effective change strategies across Softcat's programmes and transformation initiatives

You will function as a trusted advisor in all aspects of people-centred change, from impact assessment through to implementation, adoption, and continuous improvement.

As Business Change Manager, you'll be responsible for:

• Change Strategy & Planning - Develop and own holistic change strategies and plans that ensure initiatives are understood, adopted, and embedded successfully.
• Stakeholder Engagement & Communication - Build strong, credible relationships across all levels of the business to ensure change lands effectively
• Adoption, Training & Business Readiness - Drive readiness and ensure teams feel confident, capable, and supported throughout change
• Benefits Realisation & Continuous Improvement - Ensure change is sustained and continues to drive value beyond go-live

Please see job description below for more information into the responsibilities

We'd love you to have

• Proven experience in a Business Change, Change Management, or similar people-focused transformation role
• Strong understanding of change frameworks and methodologies (e.g. Prosci ADKAR, APMG, Kotter), with the ability to apply them pragmatically
• Excellent communication and stakeholder management skills, with confidence engaging senior leaders
• Ability to translate complex concepts into clear, simple messages tailored to different audiences
• Experience delivering change within technology-enabled transformation programmes

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.