Business Change Manager

JR United Kingdom; Liverpool; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

A leading company is seeking a Business Readiness Manager to ensure effective delivery of a major Billing and CRM transformation. This key role focuses on change management within contact centre operations, requiring strong stakeholder engagement and proven experience in billing transformation.

Qualifications

• Expertise in receiving tech into a business, ideally in a contact centre.
• Proven experience in billing transformation.
• Background in contact centre environments.

Responsibilities

• Lead business readiness planning aligned to project milestones.
• Identify impacts across billing and CRM processes.
• Manage go-live readiness and post-launch support.

Skills

Change Management

Stakeholder Engagement

Job description

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Business Readiness Manager / Change Readiness Manager / Business Change Manager | Hybrid | 6 months | PAYE

Opus are currently looking for a senior leader to support the successful delivery of a major Billing and CRM transformation. This role is key to ensuring the business is fully prepared for change, with a strong focus on contact centre operations.

Key Responsibilities:

• Lead business readiness planning aligned to project milestones
• Identify impacts across billing and CRM processes
• Engage stakeholders and drive change adoption
• Coordinate training and support for end users
• Manage go-live readiness and post-launch support
• Monitor risks and escalate readiness concerns

Ideal Experience:

• Expertise in receiving tech into a business ideally a contact centre / customer service
• Proven experience in billing transformation
• Background in contact centre environments
• Strong change management and stakeholder engagement skills

If this is of interest please apply with your latest CV and I will be in touch to discuss.