Business Change Manager

JR United Kingdom; Bolton; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a Business Change Manager to support a significant Billing and CRM transformation project. This hybrid role focuses on ensuring readiness across the business and effectively managing stakeholder engagement and training preparations. The ideal candidate will have substantial experience in contact centre environments and a strong background in change management.

Qualifications

• Expertise in technology integration within contact centres.
• Proven experience in billing transformation.
• Strong background in contact centre operations.

Responsibilities

• Lead business readiness planning aligned to project milestones.
• Identify impacts across billing and CRM processes.
• Coordinate training and support for end users.

Skills

Change Management

Stakeholder Engagement

Job description

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Business Change Manager, bolton, greater manchester

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Client:

Opus Recruitment Solutions

Location:

bolton, greater manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Business Readiness Manager / Change Readiness Manager / Business Change Manager | Hybrid | 6 months | PAYE

Opus are currently looking for a senior leader to support the successful delivery of a major Billing and CRM transformation. This role is key to ensuring the business is fully prepared for change, with a strong focus on contact centre operations.

Key Responsibilities:

• Lead business readiness planning aligned to project milestones
• Identify impacts across billing and CRM processes
• Engage stakeholders and drive change adoption
• Coordinate training and support for end users
• Manage go-live readiness and post-launch support
• Monitor risks and escalate readiness concerns

Ideal Experience:

• Expertise in receiving tech into a business ideally a contact centre / customer service
• Proven experience in billing transformation
• Background in contact centre environments
• Strong change management and stakeholder engagement skills

If this is of interest please apply with your latest CV and I will be in touch to discuss.