Business Change Manager

JR United Kingdom; Maidstone; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

A leading company in the UK is seeking a Business Readiness Manager to oversee a major Billing and CRM transformation. This position is crucial in ensuring that the business is well-prepared for changes, with a focus on training and stakeholder engagement. The ideal candidate will possess expertise in contact centres, billing processes, and change management.

Qualifications

• Expertise in integrating technology into a contact centre or customer service environment.
• Proven experience in billing transformation.
• Background in contact centre operations.

Responsibilities

• Lead business readiness planning aligned to project milestones.
• Engage stakeholders and drive change adoption.
• Manage go-live readiness and post-launch support.

Skills

Change management

Stakeholder engagement

Job description

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Business Readiness Manager / Change Readiness Manager / Business Change Manager | Hybrid | 6 months | PAYE

Opus are currently looking for a senior leader to support the successful delivery of a major Billing and CRM transformation. This role is key to ensuring the business is fully prepared for change, with a strong focus on contact centre operations.

Key Responsibilities:

• Lead business readiness planning aligned to project milestones
• Identify impacts across billing and CRM processes
• Engage stakeholders and drive change adoption
• Coordinate training and support for end users
• Manage go-live readiness and post-launch support
• Monitor risks and escalate readiness concerns

Ideal Experience:

• Expertise in receiving tech into a business ideally a contact centre / customer service
• Proven experience in billing transformation
• Background in contact centre environments
• Strong change management and stakeholder engagement skills

If this is of interest please apply with your latest CV and I will be in touch to discuss.