Business Change Manager

JR United Kingdom; Basingstoke; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

A leading company is seeking a Business Readiness Manager to facilitate a significant Billing and CRM transformation. The role focuses on ensuring the organization is primed for change, particularly within contact centre operations, and requires strong change management and stakeholder engagement skills.

Qualifications

• Expertise in implementing tech in a contact centre.
• Experience in billing transformation.
• Background in contact centre environments.

Responsibilities

• Lead business readiness planning aligned to project milestones.
• Coordinate training and support for end users.
• Manage go-live readiness and post-launch support.

Skills

Change management

Stakeholder engagement

Job description

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Business Readiness Manager / Change Readiness Manager / Business Change Manager | Hybrid | 6 months | PAYE

Opus are currently looking for a senior leader to support the successful delivery of a major Billing and CRM transformation. This role is key to ensuring the business is fully prepared for change, with a strong focus on contact centre operations.

Key Responsibilities:

• Lead business readiness planning aligned to project milestones
• Identify impacts across billing and CRM processes
• Engage stakeholders and drive change adoption
• Coordinate training and support for end users
• Manage go-live readiness and post-launch support
• Monitor risks and escalate readiness concerns

Ideal Experience:

• Expertise in receiving tech into a business ideally a contact centre / customer service
• Proven experience in billing transformation
• Background in contact centre environments
• Strong change management and stakeholder engagement skills

If this is of interest please apply with your latest CV and I will be in touch to discuss.