Business Change Lead

JR United Kingdom; City Of London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

A leading global retailer is seeking a Business Change Lead for a significant transformation programme in London. This pivotal role involves driving change management, ensuring stakeholder engagement, and facilitating the adoption of new technology across the business operations, impacting thousands of users. The successful candidate will play a senior role in a respected company and will need to be adept at influencing and managing change in a fast-paced environment.

Qualifications

• Senior-level experience leading business change in complex environments.
• Experience in change impacting large operational user bases.
• Familiarity with ERP transformation (SAP/Oracle) desired.

Responsibilities

• Own and deliver change management strategy across UK programme.
• Lead stakeholder engagement and change adoption activities.
• Provide governance reporting and insights to leadership.

Skills

Stakeholder Management

Change Management

Influencing Skills

Job description

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Business Change Lead, London (City of London)

Client:

Location: London (City of London), United Kingdom

Job Category: Other

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EU work permit required:

Yes

Job Views:

3

Posted:

16.06.2025

Expiry Date:

31.07.2025

Job Description:

Business Change Lead – Complex Transformation Programme

Hybrid – London, Monthly with 1-2 days per week in Manchester

We’re hiring a Business Change Lead for a pivotal role in a major global transformation programme for a sizable retail business.

This senior and influential role will lead the UK change effort as part of a global transformation of legacy technology across ERP and other associated applications used by many business users. The UK will be the first market to go live—so you’ll be at the forefront of change, shaping how technology enables thousands of frontline employees across business operations.

You’ll play a key role in winning hearts and minds—from senior stakeholders to business operations — ensuring adoption, readiness, and lasting impact.

Key Responsibilities:

• Own and deliver the change management strategy across the UK programme.
• Act as a trusted advisor to senior leadership and executive sponsors, with regular contributions to Board meetings and similar.
• Lead stakeholder engagement and change adoption across all levels.
• Design and execute communication, training, and support plans.
• Manage impact assessments and readiness activities.
• Address resistance and embed sustainable change.
• Provide clear governance reporting and insights to leadership.

What We’re Looking For:

• Senior-level experience leading business change in a complex, global, fast-moving environment.
• Experience leading change impacting large numbers of operational business users (retail / hospitality / supply chain / manufacturing, etc.).
• Strong stakeholder management and influencing skills, able to operate at all levels and have credibility with the SLT and Board.
• Familiarity with ERP transformation (SAP / Oracle or similar) at some point in your career, combined with very business user-oriented products with high numbers of users, would be highly desirable.

Please apply today for immediate CV review.

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