Business Banking Payments Journey Lead

Nationwide Group; Glasgow; Hybrid; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Private medical insurance

Pension (excellent)

Annual performance bonus

Training and development

Salary sacrifice scheme

Life assurance

Wellhub health and wellness

Volunteer days

Job summary

Nationwide is seeking a Customer Journey Manager for Business Banking Payments to translate strategy into customer-focused payment experiences for SME, commercial and corporate clients. You will work with cross-functional teams to shape objectives, roadmaps and measurable outcomes, ensuring regulatory compliance and operational resilience.

You will apply your deep knowledge of business banking and payments to prioritise initiatives, manage dependencies, and improve customer value while balancing

Qualifications

• Significant and demonstrable experience in business banking, corporate banking or commercial banking
• Significant experience of payments, including customer journeys and payment operations
• Practical knowledge of UK and international payment types and schemes
• Track record translating payments knowledge into outcomes, roadmaps and change
• Experience delivering change in regulated financial services with cross-functional stakeholders
• Commercial, analytical and problem-solving skills with data-driven decision making
• Creative thinking to translate ideas into achievable outcomes

Responsibilities

• Shape and deliver customer-focused payment experiences for SME, commercial and corporate banking customers
• Define objectives, roadmaps and key results for payment journeys
• Prioritise initiatives and manage dependencies across payment platforms
• Collaborate with Delivery Managers, Engineers, Product Owners and payment specialists
• Balance risk, cost and delivery pace while improving customer value
• Engage with Operations, Risk, Compliance and Technology to align priorities and secure support
• Track performance and benefits, using insights to influence future priorities

Skills

Business banking

Payments

Regulatory knowledge

Data and customer insight

Stakeholder management

Change delivery

Collaboration

Problem solving

Job description

Nationwide is seeking a Customer Journey Manager for Business Banking Payments to translate strategy into customer-focused payment experiences for SME, commercial and corporate clients. You will work with cross-functional teams to shape objectives, roadmaps and measurable outcomes, ensuring regulatory compliance and operational resilience.

You will apply your deep knowledge of business banking and payments to prioritise initiatives, manage dependencies, and improve customer value while balancing