Customer Journey Senior Manager - Business Banking

Nationwide; Glasgow; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

Nationwide Group is recruiting a Customer Journey Senior Manager to translate strategy into the service and experience for Business Banking customers, with accountability for payment journeys and related outcomes.

You will help develop a journey vision and roadmap across strategic transformation and continual improvement, applying your understanding of payments, channels, servicing, and technology to drive value.

Job description

The Customer Journey Senior Manager will support the Customer Journey Lead and the Business Unit to translate strategy into the required service and experience for Business Banking customers, with particular accountability for payment journeys and associated operational outcomes.

Contribute to developing a journey vision and roadmap covering strategic transformation and continuous improvement across Business Banking payments. The role will use knowledge of business and corporate banking customer needs, payment products, schemes, channels, servicing, controls and technology to increase flow and value.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Glasgow, Edinburgh, Gosforth or Londonoffice. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events.If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.