Business Banking Operations Advisor

Alexander Mann Solutions (HK) Limited; Glasgow; On-site; GBP 23,000 - 28,000; Full time

Job summary

Nationwide is recruiting for a Business Direct Associate to join the Business Banking Operations team in the UK. You will handle mandates and signatory changes, perform end-to-end due diligence, and deliver a best-in-class service to business customers while supporting Relationship Managers.

You will liaise with Front Line Managers and Flow Leaders, manage multiple workstreams, and ensure data accuracy and compliance with FCA regulations.

Qualifications

• Experience undertaking due diligence for customers including Know Your Customer and Know Your Business checks.
• Knowledge of our business banking processes and products.
• Telephony experience of supporting customers.
• Risk management and mitigation awareness.
• Experience of managing multiple workstreams at one time.
• A genuine passion for customer service, and willingness to go the extra mile, to ensure a positive outcome.
• Previous experience of building successful relationships both internal and external via various communication methods inclusive of calls.
• Excellent organisational and administrative skills.
• Good time management, ensuring all tasks are complete within required timescales.
• A superb eye for detail to ensure the accurate and timely completion of tasks.
• Knowledge of the Bank's policies and procedures.
• A High level of awareness of money laundering, risk assessment and risk management policies and procedures.

Responsibilities

• Manage customer requests to amend their mandates by undertaking end- to- end due diligence to ensure the information we hold remains accurate and is up to date, and that the required checks have been caried out appropriately.
• Being point of contact for prospective and existing customers for a range of administrative tasks, providing fantastic customer experience
• Always providing professional and personable customer service, taking ownership of queries and requests
• Contributing to the team's overall business objectives
• Ensuring that service quality is of the highest order, developing measures to continually assess the service provided to clients
• Maintaining and demonstrating high degrees of data quality and accuracy
• Ensuring all policies, procedures and FCA banking regulations are always adhered to
• Working independently but also be a good team player, with a 'can do' attitude
• Managing different pipelines daily including email inboxes, new requests, returned customer information and internal approvals to maximise customer experience.
• Assessing the risks of the business and customer and ensuring we make the right decision to keep the business safe.
• Following a contact strategy to make sure our customers are kept informed and engaged at every step of the journey.

Skills

KYC/KYB checks

Due diligence

Telephony support

Risk management

Multitask management

Customer service

Relationship building

Organization

Time management

Attention to detail

Bank policies

AML awareness

Job description

Nationwide is recruiting for a Business Direct Associate to join the Business Banking Operations team in the UK. You will handle mandates and signatory changes, perform end-to-end due diligence, and deliver a best-in-class service to business customers while supporting Relationship Managers.

You will liaise with Front Line Managers and Flow Leaders, manage multiple workstreams, and ensure data accuracy and compliance with FCA regulations.