Business Analyst / Systems Analyst

Sagoss Group; South Oxfordshire; On-site; GBP 38,000 - 45,000; Full time

Benefits offered by this job

Onsite parking

Onsite restaurant

Onsite gym

Private medical insurance

Birthday leave

Job summary

Sagoss Group is seeking a hands-on Business Analyst / Systems Analyst to shape client requirements into practical, buildable solutions. You will work closely with developers, engaging with clients to ensure clear, actionable outcomes and drive projects forward with clarity and pace.

The role combines client interaction with technical analysis, SQL knowledge, and continuous improvement across templates and processes. Office-based in Henley-on-Thames with potential travel to client sites.

Qualifications

• Proven experience writing functional and technical specifications, user stories and change requests.
• Strong understanding of software development lifecycle and processes.
• Experience with client engagement and stakeholder management.

Responsibilities

• Lead client meetings and workshops to uncover business needs and define clear, cost-efficient solutions.
• Analyze requests against existing functionality and map processes and data flows with input from developers.
• Write functional and technical specifications, user stories and acceptance criteria; manage change requests end-to-end.
• Read and understand code, database structures and logs; query data using SQL for validation.
• Maintain a prioritised backlog in JIRA; manage timelines and report progress, risks and blockers.
• Create test scenarios; support UAT and release notes handover; ensure delivered changes meet specifications.
• Identify recurring client needs; contribute to templates, standards and process improvements.
• Collaborate with developers and internal teams; support travel to client sites when required.

Skills

Business analysis

Requirements writing

Software development lifecycle

Stakeholder management

Technical explanation to non-technical

Project collaboration

Problem solving

Client engagement

Tools

JIRA

Visio

Job description

Business Analyst / Systems Analyst

Join Sagoss, an award-winning technology business where great analysis directly shapes the software clients use. This hands-on opportunity suits an experienced analyst who enjoys solving problems, working closely with developers and turning complex requirements into clear solutions.

If you’ve also worked in the following roles, we’d also like to hear from you: Technical Business Analyst, Senior Business Analyst, Business Systems Analyst, Requirements Analyst, IT Business Analyst, Technical Analyst, Functional Analyst, Business Process Analyst

Benefits include onsite parking, onsite restaurant and onsite gym

SALARY: £38,000 to £45,000 per annum + Benefits

LOCATION: Henley-on-Thames, Oxfordshire (Office Based)

JOB TYPE: Full-Time, Permanent

JOB OVERVIEW

This is a chance to step into a visible, influential position where good analysis has an immediate impact on clients, developers and delivery.

The Business Analyst / Systems Analyst will take real ownership of customer requirements, shaping ideas into practical, buildable solutions and helping projects move forward with clarity and pace.

Working at the heart of a collaborative technology team, the Business Analyst / Systems Analyst will combine client engagement with hands‑on technical analysis, JIRA, SQL and process improvement.

The Business Analyst / Systems Analyst will have the freedom to improve how requirements are managed and help shape stronger ways of working across the business.

ABOUT US

Established in 2006, Sagoss Group is a growing, entrepreneurial group made up of three distinctive businesses: Sagoss, Accellerate and Healthium Clinics. Each business operates in a specialist market, creating a varied and commercially interesting environment where finance plays an important role in supporting growth, control and future scalability.

Sagoss is a UK technology business delivering intelligent parking and transport solutions through an integrated platform that combines software, ANPR, payment systems, customer portals and connected hardware.

Accellerate is a medical market‑access consultancy that helps healthcare technologies and products move successfully through market‑access strategy, regulatory compliance, health economics and related commercial support.

Healthium Clinics is a private, CQC‑registered medical and aesthetic clinic in Henley‑on‑Thames, offering private healthcare, wellness, skin and non‑surgical services in a discreet, patient‑focused setting.

DUTIES

Your duties as the Business Analyst / Systems Analyst include:

• Requirements Gathering and Client Engagement: Lead client meetings and workshops, uncover business needs and explain supported, cost‑effective solutions clearly

• Analysis and Solution Design: Analyse requests against existing functionality, map processes and data flows, assess impact, risk and effort, and work with developers on practical solutions

• Specifications and Change Requests: Write functional and technical specifications, user stories and acceptance criteria, and manage change requests from initial request through approval, build, testing and release

• Technical Analysis: Read and understand code, database structures and logs sufficiently to discuss solutions and investigate issues, using SQL or similar tools to query and validate data

• JIRA and Prioritisation: Maintain a complete, prioritised backlog, manage timelines across clients and projects, and report progress, risks and blockers

• Testing, Release and Handover: Write test scenarios, support system and user acceptance testing, confirm delivered changes meet specification, and prepare release notes and handover information

• Continuous Improvement: Improve templates, standards and processes, identify recurring client needs and share knowledge across the team

• Client and Team Collaboration: Work closely with developers and internal teams, manage expectations professionally and support occasional travel to client sites

CANDIDATE REQUIREMENTS

ESSENTIAL

• Previous Business Analyst experience in a software or IT‑based business

• Proven experience writing functional and technical specifications, user stories and change requests

• Strong understanding of software development, code, databases and the software development lifecycle

• Confident daily use of JIRA and experience of Agile ways of working

• Working knowledge of SQL and relational databases

• Strong client‑facing communication, active listening, presentation and stakeholder management skills

• Ability to explain technical concepts clearly to non‑technical clients

• Strong organisation with the ability to manage multiple clients, priorities and deadlines

• High level of IT literacy, including Microsoft Word, Excel, PowerPoint and Visio or similar

DESIRABLE

• Hands‑on programming experience or a background in development, testing or technical support

• Understanding of APIs, integrations and data formats such as REST, JSON and XML

• Experience with SaaS or configurable platforms used by multiple clients

• Experience in parking, transport, local authority or NHS environments

• Business analysis certification such as BCS or IIBA, or a degree in computing or a related field

BENEFITS

Joining Sagoss means becoming part of an established, award‑winning technology business that is continuing to grow and innovate. We invest in structured onboarding, practical training and ongoing development, giving employees the opportunity to build their expertise, take ownership of their work and progress within the company. Our team works collaboratively across technology, operations, customer service and field engineering to deliver solutions used by public and private‑sector organisations.

Benefits include private medical insurance, birthday leave, onsite parking, onsite restaurant and onsite gym. Competitive salary, reviewed in line with performance and business needs

NO AGENCIES PLEASE

JOB REF: AWDO-P15373