Business Analyst: Salesforce & Data Integration (Hybrid)

Great Ormond Street Hospital Charity; Greater London; Hybrid; GBP 43,000 - 53,000; Full time

Benefits offered by this job

30 days annual leave

Enhanced pension scheme

Life assurance

Health and wellbeing schemes

Job summary

Great Ormond Street Hospital Charity is seeking a Business Analyst to help deliver technology change across the organisation. You will collaborate with Salesforce, Data Integration, Engineering and business teams to turn ideas into practical, user-focused solutions.

You will gather and document requirements, refine epics and user stories, facilitate workshops and ensure delivery to agreed standards in a hybrid working setup.

Qualifications

• Experience working as a Business Analyst within technology, digital, systems or change projects.
• Experience gathering, analysing and documenting business requirements, user stories and process flows.
• Experience working in Agile or Scrum delivery environments.
• Strong workshop facilitation, stakeholder engagement and requirements elicitation skills.
• Strong analytical, problem-solving and organisational skills, with a logical and structured approach.
• Ability to communicate effectively with both technical and non-technical audiences.
• Experience supporting process improvement, business change or service optimisation initiatives.
• Ability to manage competing priorities and work across multiple projects or task.
• Ability to build collaborative relationships across business and technology team.
• A Basic DBS check is required for this role.
• Working knowledge of Salesforce, CRM platforms or integrated technology environments would be advantageous; Awareness of integration concepts, APIs, data flows or connected system architectures would be beneficial; Experience using tools such as Jira, Confluence or similar collaboration and delivery platforms would be desirable

Responsibilities

• Work with business owners, product owners and stakeholders to identify, analyse and document business requirements for Salesforce enhancements, integration services and wider technology solution.
• Support Agile delivery teams by helping refine epics, user stories, acceptance criteria and backlog item.
• Facilitate workshops, discovery sessions and stakeholder discussions to understand current challenges, user needs and future process requirement.
• Analyse business processes, Salesforce data and user feedback to support process mapping, gap analysis and continuous improvement.
• Work closely with Salesforce administrators, developers, UX, QA and technical teams to ensure requirements are understood, tested and delivered to agreed standards.
• Support the documentation of end-to-end business processes, system interactions, data flows and integration requirement.
• Identify gaps, risks or inefficiencies in existing systems and processes, making clear recommendations for improvement.
• Produce clear and consistent documentation, including user stories, process maps, requirements catalogues, user guides and supporting material.
• Support testing and validation activities, including test scenario development and user acceptance testing, to ensure solutions meet business and user needs.
• Follow agreed business analysis standards, delivery processes and documentation practices to support consistent ways of working across projects.
• Contribute to the continuous improvement of BA templates, tools and delivery practices across technology project.

Skills

Business analysis

Agile / Scrum

Stakeholder engagement

Requirements elicitation

Workshop facilitation

Communication skills

Tools

Salesforce

Jira

Confluence

Job description

Great Ormond Street Hospital Charity is seeking a Business Analyst to help deliver technology change across the organisation. You will collaborate with Salesforce, Data Integration, Engineering and business teams to turn ideas into practical, user-focused solutions.

You will gather and document requirements, refine epics and user stories, facilitate workshops and ensure delivery to agreed standards in a hybrid working setup.