Business analyst for technology change

Great Ormond Street Hospital Charity; Greater London; Hybrid; GBP 43,000 - 53,000; Full time

Benefits offered by this job

30 days annual leave

Enhanced pension scheme

Life assurance

Health and wellbeing schemes

Job summary

Great Ormond Street Hospital Charity is seeking a Business Analyst to help deliver technology change across the organisation. You will collaborate with Salesforce, Data Integration, Engineering and business teams to turn ideas into practical, user-focused solutions.

You will gather and document requirements, refine epics and user stories, facilitate workshops and ensure delivery to agreed standards in a hybrid working setup.

Qualifications

• Experience working as a Business Analyst within technology, digital, systems or change projects.
• Experience gathering, analysing and documenting business requirements, user stories and process flows.
• Experience working in Agile or Scrum delivery environments.
• Strong workshop facilitation, stakeholder engagement and requirements elicitation skills.
• Strong analytical, problem-solving and organisational skills, with a logical and structured approach.
• Ability to communicate effectively with both technical and non-technical audiences.
• Experience supporting process improvement, business change or service optimisation initiatives.
• Ability to manage competing priorities and work across multiple projects or task.
• Ability to build collaborative relationships across business and technology team.
• A Basic DBS check is required for this role.
• Working knowledge of Salesforce, CRM platforms or integrated technology environments would be advantageous; Awareness of integration concepts, APIs, data flows or connected system architectures would be beneficial; Experience using tools such as Jira, Confluence or similar collaboration and delivery platforms would be desirable

Responsibilities

• Work with business owners, product owners and stakeholders to identify, analyse and document business requirements for Salesforce enhancements, integration services and wider technology solution.
• Support Agile delivery teams by helping refine epics, user stories, acceptance criteria and backlog item.
• Facilitate workshops, discovery sessions and stakeholder discussions to understand current challenges, user needs and future process requirement.
• Analyse business processes, Salesforce data and user feedback to support process mapping, gap analysis and continuous improvement.
• Work closely with Salesforce administrators, developers, UX, QA and technical teams to ensure requirements are understood, tested and delivered to agreed standards.
• Support the documentation of end-to-end business processes, system interactions, data flows and integration requirement.
• Identify gaps, risks or inefficiencies in existing systems and processes, making clear recommendations for improvement.
• Produce clear and consistent documentation, including user stories, process maps, requirements catalogues, user guides and supporting material.
• Support testing and validation activities, including test scenario development and user acceptance testing, to ensure solutions meet business and user needs.
• Follow agreed business analysis standards, delivery processes and documentation practices to support consistent ways of working across projects.
• Contribute to the continuous improvement of BA templates, tools and delivery practices across technology project.

Skills

Business analysis

Agile / Scrum

Stakeholder engagement

Requirements elicitation

Workshop facilitation

Communication skills

Tools

Salesforce

Jira

Confluence

Job description

Описание

Are you a Business Analyst who enjoys solving complex problems, connecting people with technology and turning ideas into practical solutions? Great Ormond Ormond Street Hospital Charity is looking for a Business Analyst to play a key role in delivering technology change across the organisation. Working at the heart of our Technology Delivery team, you'll collaborate closely with our Salesforce, Data Integration, Engineering and business teams to help deliver connected, user-focused solutions that make a real difference.

Задачи

• Work with business owners, product owners and stakeholders to identify, analyse and document business requirements for Salesforce enhancements, integration services and wider technology solution.
• Support Agile delivery teams by helping refine epics, user stories, acceptance criteria and backlog item.
• Facilitate workshops, discovery sessions and stakeholder discussions to understand current challenges, user needs and future process requirement.
• Analyse business processes, Salesforce data and user feedback to support process mapping, gap analysis and continuous improvement.
• Work closely with Salesforce administrators, developers, UX, QA and technical teams to ensure requirements are understood, tested and delivered to agreed standards.
• Support the documentation of end-to-end business processes, system interactions, data flows and integration requirement.
• Identify gaps, risks or inefficiencies in existing systems and processes, making clear recommendations for improvement.
• Produce clear and consistent documentation, including user stories, process maps, requirements catalogues, user guides and supporting material.
• Support testing and validation activities, including test scenario development and user acceptance testing, to ensure solutions meet business and user needs.
• Follow agreed business analysis standards, delivery processes and documentation practices to support consistent ways of working across projects.
• Contribute to the continuous improvement of BA templates, tools and delivery practices across technology project.

Требования

• Experience working as a Business Analyst within technology, digital, systems or change projects.
• Experience gathering, analysing and documenting business requirements, user stories and process flows.
• Experience working in Agile or Scrum delivery environments.
• Strong workshop facilitation, stakeholder engagement and requirements elicitation skills.
• Strong analytical, problem-solving and organisational skills, with a logical and structured approach.
• Ability to communicate effectively with both technical and non-technical audiences.
• Experience supporting process improvement, business change or service optimisation initiatives.
• Ability to manage competing priorities and work across multiple projects or task.
• Ability to build collaborative relationships across business and technology team.
• A Basic DBS check is required for this role.
• Будет плюсом: Working knowledge of Salesforce, CRM platforms or integrated technology environments would be advantageous; Awareness of integration concepts, APIs, data flows or connected system architectures would be beneficial; Experience using tools such as Jira, Confluence or similar collaboration and delivery platforms would be desirable

Условия

• The salary for this role is £48,192 per annum and we operate a hybrid working policy of a minimum of 2 days per week in the office.
• In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector.
• To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate.
• 30 days annual leave (plus bank holidays)
• A flexible approach to working arrangements.
• Access to our enhanced pension scheme
• Life assurance
• Access to various health and wellbeing schemes, including the employee assistance programme.