Salesforce Business Analyst: CRM & Integrations (Hybrid)

The Developer Link; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Hybrid working 2 days per week in the/

Job summary

The Developer Link is recruiting for an experienced Business Analyst with Salesforce experience to support a UK charity’s technology and digital transformation agenda. This hybrid role requires 2 days in the office each week, with responsibilities spanning requirement gathering, solution translation, and end-to-end delivery.

You will collaborate with Salesforce Administrators, Developers, UX, QA and integration teams to map processes, draft user stories, define acceptance criteria and drive

Qualifications

• Proven experience as a Business Analyst within technology, digital or systems projects.
• Working experience with Salesforce, ideally supporting enhancements, CRM functionality
• Experience gathering and documenting business and technical requirements.

Responsibilities

• Gather, analyse and document business requirements, particularly relating to Salesforce enhancements, CRM and system integrations.
• Work closely with Salesforce Administrators and Developers to translate business needs into technical requirements.
• Facilitate stakeholder workshops and discovery sessions.
• Create and refine user stories, acceptance criteria, process maps and delivery documentation.
• Support Agile delivery teams, backlog refinement and prioritisation.
• Analyse Salesforce data, business processes and system integrations to identify improvements.
• Support testing and User Acceptance Testing (UAT), ensuring solutions meet business requirements.
• Work collaboratively with technical and non-technical stakeholders across multiple projects.

Skills

Salesforce experience

Stakeholder management

Agile / Scrum

Requirements gathering

Documentation

Workshop facilitation

Tools

Jira

Confluence

Job description

The Developer Link is recruiting for an experienced Business Analyst with Salesforce experience to support a UK charity’s technology and digital transformation agenda. This hybrid role requires 2 days in the office each week, with responsibilities spanning requirement gathering, solution translation, and end-to-end delivery.

You will collaborate with Salesforce Administrators, Developers, UX, QA and integration teams to map processes, draft user stories, define acceptance criteria and drive