Business Analyst – Tech Change & Salesforce | Hybrid

Great Ormond Street Hospital; Camden Town; Hybrid; GBP 43,000 - 53,000; Full time

Benefits offered by this job

30 days annual leave

Flexible working arrangements

Enhanced pension scheme

Life assurance

Health & wellbeing programmes

Job summary

Great Ormond Street Hospital Charity is seeking a Business Analyst to drive technology change across the organisation. You will collaborate with Salesforce, data integration, engineering and business teams to deliver user-focused solutions that genuinely improve how people work.

The role moves between discovery, analysis and delivery, including workshops, process mapping and testing support. A hybrid in-office presence is required, with a focus on clear communication and strong relationships

Qualifications

• Experience as a Business Analyst in technology, digital, systems or change projects.
• Experience gathering and documenting business requirements and user stories.
• Experience working in Agile or Scrum delivery environments.
• Strong workshop facilitation and stakeholder engagement skills.
• Excellent analytical, problem-solving and organisational abilities with a structured approach.
• Ability to communicate effectively with technical and non-technical audiences.

Responsibilities

• Identify, analyse and document business requirements for Salesforce enhancements and integrations.
• Support Agile delivery teams by refining epics, user stories, and acceptance criteria.
• Facilitate discovery sessions and stakeholder discussions to understand current challenges and needs.
• Analyse business processes and data flows to support mapping and improvement.
• Collaborate with Salesforce admins, developers, UX and QA to ensure requirements are clear and testable.
• Document end-to-end processes, data flows and integration requirements.
• Identify gaps or inefficiencies and provide practical improvement recommendations.
• Produce user stories, process maps, requirements catalogs and guides.
• Support testing and user acceptance activities to ensure solutions meet needs.
• Follow BA standards and contribute to template and tool improvements.

Skills

Stakeholder engagement

Requirements elicitation

Process mapping

Workshop facilitation

Agile / Scrum

Salesforce knowledge

Tools

Jira

Confluence

Job description

Great Ormond Street Hospital Charity is seeking a Business Analyst to drive technology change across the organisation. You will collaborate with Salesforce, data integration, engineering and business teams to deliver user-focused solutions that genuinely improve how people work.

The role moves between discovery, analysis and delivery, including workshops, process mapping and testing support. A hybrid in-office presence is required, with a focus on clear communication and strong relationships