Business Analyst

Great Ormond Street Hospital Charity; Camden Town; Hybrid; GBP 43,000 - 53,000; Full time

Benefits offered by this job

30 days annual leave

Flexible working arrangements

Enhanced pension scheme

Life assurance

Health & wellbeing programmes

Job summary

Great Ormond Street Hospital Charity is seeking a Business Analyst to drive technology change across the organisation. You will collaborate with Salesforce, data integration, engineering and business teams to deliver user-focused solutions that genuinely improve how people work.

The role moves between discovery, analysis and delivery, including workshops, process mapping and testing support. A hybrid in-office presence is required, with a focus on clear communication and strong relationships

Qualifications

• Experience as a Business Analyst in technology, digital, systems or change projects.
• Experience gathering and documenting business requirements and user stories.
• Experience working in Agile or Scrum delivery environments.
• Strong workshop facilitation and stakeholder engagement skills.
• Excellent analytical, problem-solving and organisational abilities with a structured approach.
• Ability to communicate effectively with technical and non-technical audiences.

Responsibilities

• Identify, analyse and document business requirements for Salesforce enhancements and integrations.
• Support Agile delivery teams by refining epics, user stories, and acceptance criteria.
• Facilitate discovery sessions and stakeholder discussions to understand current challenges and needs.
• Analyse business processes and data flows to support mapping and improvement.
• Collaborate with Salesforce admins, developers, UX and QA to ensure requirements are clear and testable.
• Document end-to-end processes, data flows and integration requirements.
• Identify gaps or inefficiencies and provide practical improvement recommendations.
• Produce user stories, process maps, requirements catalogs and guides.
• Support testing and user acceptance activities to ensure solutions meet needs.
• Follow BA standards and contribute to template and tool improvements.

Skills

Stakeholder engagement

Requirements elicitation

Process mapping

Workshop facilitation

Agile / Scrum

Salesforce knowledge

Tools

Jira

Confluence

Job description

Business Analyst

Application Deadline: 17 November 2026

Department: Technology

Employment Type: Permanent

Location: Great Ormond Street Hospital Children's Charity

Reporting To: Peta Ridgway

Compensation: £48,192 / year

Description

Are you a Business Analyst who enjoys solving complex problems, connecting people with technology and turning ideas into practical solutions?

Great Ormond Street Hospital Charity is looking for a Business Analyst to play a key role in delivering technology change across the organisation. Working at the heart of our Technology Delivery team, you'll collaborate closely with our Salesforce, Data Integration, Engineering and business teams to help deliver connected, user-focused solutions that make a real difference.

This is a varied role where you'll move between discovery, analysis and delivery. One day you could be running workshops with fundraising teams to understand their challenges; the next you'll be mapping Salesforce processes, analysing data flows, refining user stories with developers or supporting testing ahead of a major release.

We're looking for someone who enjoys bringing clarity to complexity. Someone who can ask the right questions, challenge assumptions and build strong relationships across technical and non-technical teams. You'll help ensure technology isn't just delivered successfully—it genuinely works for the people who use it.

As part of our Technology Delivery team, you'll help shape improvements across Salesforce, CRM, enterprise integrations and wider digital platforms, supporting our ambition to deliver secure, connected technology and seamless digital experiences.

Salary

The salary for this role is £48,192 per annum and we operate a hybrid working policy of a minimum of 2 days per week in the office.

In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate.

Key Responsibilities

• Work with business owners, product owners and stakeholders to identify, analyse and document business requirements for Salesforce enhancements, integration services and wider technology solution.
• Support Agile delivery teams by helping refine epics, user stories, acceptance criteria and backlog item.
• Facilitate workshops, discovery sessions and stakeholder discussions to understand current challenges, user needs and future process requirement.
• Analyse business processes, Salesforce data and user feedback to support process mapping, gap analysis and continuous improvemen.
• Work closely with Salesforce administrators, developers, UX, QA and technical teams to ensure requirements are understood, tested and delivered to agreed standars.
• Support the documentation of end-to-end business processes, system interactions, data flows and integration requirement.
• Identify gaps, risks or inefficiencies in existing systems and processes, making clear recommendations for improvement.
• Produce clear and consistent documentation, including user stories, process maps, requirements catalogues, user guides and supporting material.
• Support testing and validation activities, including test scenario development and user acceptance testing, to ensure solutions meet business and user needs.
• Follow agreed business analysis standards, delivery processes and documentation practices to support consistent ways of working across projects.
• Contribute to the continuous improvement of BA templates, tools and delivery practices across technology project.

Skills, Knowledge and Expertise

• Experience working as a Business Analyst within technology, digital, systems or change projects.
• Experience gathering, analysing and documenting business requirements, user stories and process flows.
• Experience working in Agile or Scrum delivery environments.
• Strong workshop facilitation, stakeholder engagement and requirements elicitation skills.
• Strong analytical, problem-solving and organisational skills, with a logical and structured approach.
• Ability to communicate effectively with both technical and non-technical audiences.
• Experience supporting process improvement, business change or service optimisation initiatives.
• Ability to manage competing priorities and work across multiple projects or task.
• Ability to build collaborative relationships across business and technology team.
• Working knowledge of Salesforce, CRM platforms or integrated technology environments would be advantageous.
• Awareness of integration concepts, APIs, data flows or connected system architectures would be beneficial.
• Experience using tools such as Jira, Confluence or similar collaboration and delivery platforms would be desirable.

This is a great opportunity for a Business Analyst who wants to work in a purpose-driven organisation, supporting technology and digital change that helps the Charity work smarter, faster and more effectively. You will play an important role in bringing structure, clarity and insight to business challenges, helping create solutions that work for the people who use them every day.

DBS - note a Basic DBS check is required for this role.

Closing date: 17th November 2026

Benefits

• 30 days annual leave (plus bank holidays)
• A flexible approach to working arrangements.
• Access to our enhanced pension scheme
• Life assurance
• Access to various health and wellbeing schemes, including the employee assistance programme.