Business Analyst

Total Marketing Support Limited; United Kingdom; Remote; GBP 45,000 - 65,000; Full time

Job summary

TMS Global, part of DS Smith, is a global leader in sustainable packaging and retail solutions. The Business Analyst role is remote in the UK with occasional travel, supporting digital transformation and improving customer experience across international teams.

You will lead discovery, document requirements, and produce artifacts like BRDs and user stories, while facilitating workshops and aligning stakeholders to deliver effective solutions.

Qualifications

• Proven experience in a Business Analyst role within IT, digital transformation, or similar.
• Strong analytical and problem-solving skills with the ability to translate business needs into practical solutions.
• Experience facilitating requirements workshops with senior leadership.
• Proficient in creating BRDs, user stories, and acceptance criteria.
• Familiarity with Agile and Waterfall delivery; knowledge of ERP systems is a plus.
• Experience in FMCG, print management, or supply chain is advantageous.

Responsibilities

• Lead discovery activities with business and technology teams to define problems and opportunities.
• Elicit, analyse, document and prioritise business, functional, integration and data requirements.
• Produce artefacts including BRDs, user stories, acceptance criteria, and process maps.
• Facilitate workshops and align stakeholders; present findings to senior leaders.
• Work with technical teams to design solutions and support testing and validation.
• Support change management and drive user adoption post-implementation.

Skills

Business Analysis

Workshop Facilitation

Stakeholder Management

Solution Delivery

Change Management

Data Analysis

ERP knowledge

Tools

M365

Visio

ERP systems

Job description

**Business Analyst** TMS Global, part of DS Smith, is a global leader in sustainable packaging and retail solutions. Operating in 97 markets with a team of 300+ across APAC, LATAM, EMEA and North America, we partner with leading global brands to deliver innovative print, packaging, and display solutions. . TMS is undergoing an exciting period of digital transformation and is seeking a Business Analyst to help shape and deliver digital initiatives that enhance operational efficiency, improve customer experience, and drive business performance. This is an opportunity to join a growing global organisation at a pivotal stage in its transformation journey, working with international teams to deliver meaningful change across the business. Reporting to the Digital Enablement Lead, this role is based remotely in the UK with occasional travel required. **Key Responsibilities Include:** **Business Analysis** * Lead discovery activities across business and technology teams to define problems, opportunities and solution requirements* Elicit, analyse, document and prioritise business, functional, integration and data requirements* Produce high-quality artefacts including* Business requirements documents (BRDs)* User stories and acceptance criteria* Process Maps (As-is and to-be)* Data Flows* Business Rules* Use Cases* SME engagement to capture AS-IS and determine TO-BE solutions* Gap analysis to identify business and system change requirements **Workshop Facilitation & Stakeholder Alignment** * Design and facilitate workshops involving all levels of stakeholders, technical teams and operational users* Lead requirements gathering, process mapping, gap analysis and solution design workshops* Facilitate decision-making to achieve agreed outcomes* Present findings, options and recommendations to senior leadership audiences**Solution Delivery** * Work with technical teams to design effective solutions that enhance business performance and customer experience* Define success criteria and support benefit realisation* Support testing and business validation activities* Contribute to system and data integration initiatives**Change & Adoption** * Identify and support change management activities* Develop training materials* Drive user adoption and post-implementation reviews **About you** You are a naturally curious and analytical professional who enjoys working in evolving environments. You are confident in facilitating workshops with a wide variety of stakeholders at all levels of seniority. You can understand complex business challenges, build strong stakeholder relationships, and drive meaningful change through technology and process improvement. * Proven experience in a Business Analyst role within IT, digital transformation, or similar environments* Strong analytical and problem-solving skills with the ability to translate business needs into practical solutions* Extensive experience facilitating requirements workshops with up to senior leadership level stakeholders* Proven track record in producing requirements artefacts* Familiarity with Agile and Waterfall delivery methodologies* Experience within FMCG, print management, supply chain, or similarly fast-paced operational environments would be advantageous.* Proficiency with tools such as M365, Visio, and other business analysis or mapping tools* An understanding of ERP platforms and their role in supporting business processes would be beneficial.* Experience using data analysis and reporting tools is desirable; business analysis certifications would be advantageous. If you're excited by the opportunity to play a key role in a global digital transformation programme and collaborate with international teams across the business, we'd love to hear from you. Click Apply to visit our careers site and submit your application. *“To achieve our aim of being among the most successful, sustainable and responsible companies in the world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.* *Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.*