Business Analyst

Total Marketing Support Limited; Manchester; Remote; GBP 45,000 - 65,000; Full time

Job summary

DS Smith, via its TMS Global unit, is seeking a Business Analyst to drive digital initiatives that boost operational efficiency and customer experience. The role is based remotely in the UK, with occasional travel to collaborate with international teams.

You will lead requirements gathering, process mapping, and workshop facilitation, translating business needs into practical solutions and ensuring alignment with senior stakeholders and the digital transformation program.

Qualifications

• Experience leading requirements workshops with senior leadership and stakeholders.
• Ability to translate business needs into practical, testable requirements.
• Familiarity with agile and traditional (Waterfall) delivery methodologies.

Responsibilities

• Lead discovery activities across business and technology teams to define problems, opportunities and solution requirements.
• Elicit, analyse, document and prioritise business, functional, integration and data requirements.
• Produce BRDs, user stories and acceptance criteria with clear traceability.
• Facilitate workshops and ensure alignment across senior stakeholders and delivery teams.

Skills

Business analysis

Stakeholder management

Workshop facilitation

Process mapping

BRD and user stories

Agile & Waterfall

Data requirements

Tools

Visio

M365

Job description

Business Analyst TMS Global, part of DS Smith, is a global leader in sustainable packaging and retail solutions. Operating in 97 markets with a team of 300+ across APAC, LATAM, EMEA and North America, we partner with leading global brands to deliver innovative print, packaging, and display solutions.

. TMS is undergoing an exciting period of digital transformation and is seeking a Business Analyst to help shape and deliver digital initiatives that enhance operational efficiency, improve customer experience, and drive business performance.

This is an opportunity to join a growing global organisation at a pivotal stage in its transformation journey, working with international teams to deliver meaningful change across the business.

Reporting to the Digital Enablement Lead, this role is based remotely in the UK with occasional travel required.

Key Responsibilities Include:

• Business Analysis Lead discovery activities across business and technology teams to define problems, opportunities and solution requirements
• Elicit, analyse, document and prioritise business, functional, integration and data requirements
• Produce high-quality artefacts including Business requirements documents (BRDs) User stories and acceptance criteria
• Process Maps (As-is and to-be) Data Flows Business Rules Use Cases
• SME engagement to capture AS-IS and determine TO-BE solutions
• Gap analysis to identify business and system change requirements
• Workshop Facilitation & Stakeholder Alignment
• Design and facilitate workshops involving all levels of stakeholders, technical teams and operational users
• Lead requirements gathering, process mapping, gap analysis and solution design workshops
• Facilitate decision-making to achieve agreed outcomes
• Present findings, options and recommendations to senior leadership audiences
• Solution Delivery
• Work with technical teams to design effective solutions that enhance business performance and customer experience
• Define success criteria and support benefit realisation
• Support testing and business validation activities
• Contribute to system and data integration initiatives
• Change & Adoption
• Identify and support change management activities
• Develop training materials
• Drive user adoption and post-implementation reviews

About you

You are a naturally curious and analytical professional who enjoys working in evolving environments. You are confident in facilitating workshops with a wide variety of stakeholders at all levels of seniority. You can understand complex business challenges, build strong stakeholder relationships, and drive meaningful change through technology and process improvement. Proven experience in a Business Analyst role within IT, digital transformation, or similar environments Strong analytical and problem-solving skills with the ability to translate business needs into practical solutions Extensive experience facilitating requirements workshops with up to senior leadership level stakeholders Proven track record in producing requirements artefacts Familiarity with Agile and Waterfall delivery methodologies Experience within FMCG, print management, supply chain, or similarly fast-paced operational environments would be advantageous. Proficiency with tools such as M365, Visio, and other business analysis or mapping tools An understanding of ERP platforms and their role in supporting business processes would be beneficial. Experience using data analysis and reporting tools is desirable; business analysis certifications would be advantageous.

If you're excited by the opportunity to play a key role in a global digital transformation programme and collaborate with international teams across the business, we'd love to hear from you.

“To achieve our aim of being among the most successful, sustainable and responsible companies in the world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fair... [rest continues] We are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre-based products.We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 60,000 colleagues in North America and Europe, Middle East and Africa (EMEA), who are experts in innovation,manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Become part of a world-leading organisation and do your best work with us! As the journey continues of bringing together the strengths of both organisations, during your candidate experience you may engage with our colleagues from International Paper! You could visit an International Paper or DS Smith site or office.