Business Analyst

DS Smith Plc; Greater London; Remote; GBP 45,000 - 65,000; Full time

Job summary

TMS Global, part of DS Smith, is seeking a skilled Business Analyst to shape digital initiatives that improve operational efficiency and customer experience. This role is based remotely in the UK with occasional travel, reporting to the Digital Enablement Lead.

You will guide requirements, run workshops, and collaborate with international teams to deliver meaningful change across the business. Ideal candidates will have strong analytical abilities, experience in IT/digital transformation, and a

Qualifications

• Proven experience in a Business Analyst role within IT, digital transformation, or similar environments.
• Strong analytical and problem-solving skills with the ability to translate business needs into practical solutions.
• Extensive experience facilitating requirements workshops with senior leadership stakeholders.
• Proficiency with mapping and analysis tools and ERP familiarity would be advantageous.

Responsibilities

• Lead discovery activities to define problems and solution requirements.
• Elicit, analyse, document and prioritise business, functional, integration and data requirements.
• Design and facilitate workshops involving stakeholders and operational users.
• Support testing, validation and benefit realisation during delivery.

Skills

Business Analysis

Workshop Facilitation

Stakeholder Management

Analytical Thinking

Process Mapping

Requirements Elicitation

Change Management

Agile & Waterfall

Tools

M365

Visio

ERP understanding

Job description

TMS Global, part of DS Smith, is a global leader in sustainable packaging and retail solutions. Operating in 97 markets with a team of 300+ across APAC, LATAM, EMEA and North America, we partner with leading global brands to deliver innovative print, packaging, and display solutions.

TMS is undergoing an exciting period of digital transformation and is seeking a Business Analyst to help shape and deliver digital initiatives that enhance operational efficiency, improve customer experience, and drive business performance. This is an opportunity to join a growing global organisation at a pivotal stage in its transformation journey, working with international teams to deliver meaningful change across the business.

Reporting to the Digital Enablement Lead, this role is based remotely in the UK with occasional travel required.

Key Responsibilities Include

Business Analysis

• Lead discovery activities across business and technology teams to define problems, opportunities and solution requirements
• Elicit, analyse, document and prioritise business, functional, integration and data requirements
• Produce high-quality artefacts including
• Business requirements documents (BRDs)
• User stories and acceptance criteria
• Process Maps (As-is and to-be)
• Data Flows
• Business Rules
• Use Cases
• SME engagement to capture AS-IS and determine TO-BE solutions
• Gap analysis to identify business and system change requirements

Workshop Facilitation & Stakeholder Alignment

• Design and facilitate workshops involving all levels of stakeholders, technical teams and operational users
• Lead requirements gathering, process mapping, gap analysis and solution design workshops
• Facilitate decision-making to achieve agreed outcomes
• Present findings, options and recommendations to senior leadership audiences

Solution Delivery

• Work with technical teams to design effective solutions that enhance business performance and customer experience
• Define success criteria and support benefit realisation
• Support testing and business validation activities
• Contribute to system and data integration initiatives

Change & Adoption

• Identify and support change management activities
• Develop training materials
• Drive user adoption and post-implementation reviews

About You

You are a naturally curious and analytical professional who enjoys working in evolving environments. You are confident in facilitating workshops with a wide variety of stakeholders at all levels of seniority. You can understand complex business challenges, build strong stakeholder relationships, and drive meaningful change through technology and process improvement.

• Proven experience in a Business Analyst role within IT, digital transformation, or similar environments
• Strong analytical and problem-solving skills with the ability to translate business needs into practical solutions
• Extensive experience facilitating requirements workshops with up to senior leadership level stakeholders
• Proven track record in producing requirements artefacts
• Familiarity with Agile and Waterfall delivery methodologies
• Experience within FMCG, print management, supply chain, or similarly fast-paced operational environments would be advantageous.
• Proficiency with tools such as M365, Visio, and other business analysis or mapping tools
• An understanding of ERP platforms and their role in supporting business processes would be beneficial.
• Experience using data analysis and reporting tools is desirable; business analysis certifications would be advantageous.

If you're excited by the opportunity to play a key role in a global digital transformation programme and collaborate with international teams across the business, we'd love to hear from you.

To achieve our aim of being among the most successful, sustainable and responsible companies in the world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.

Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.