Business Analyst (Permanent) £60,000 - £65,000 per annum

Create/Change; United Kingdom; Remote; GBP 45,000 - 65,000; Full time

Benefits offered by this job

25 days holiday

Company Pension Scheme

CPD allowance

Job summary

Create/Change is a forward-thinking consulting organisation focused on designing services and experiences that drive positive impact. We partner with clients across sectors to reimagine how services are delivered, using human-centered design and evidence-based methods.

We are seeking a Business Analyst to join our Government-focused transformation projects. You will elicit, analyse and document requirements, map to-be processes, and work with Product, Delivery, Design and Engineering teams in an

Qualifications

• Provide strategic business analysis services to business stakeholders, supporting delivery of business and technology initiatives.
• Review end-to-end business processes to identify risks and improvements.
• Identify opportunities to improve efficiency, optimise processes, and enhance customer outcomes.
• Elicit, analyse, document, and validate business needs aligning with objectives.
• Collaborate with Product, Delivery, Design and Engineering to support project delivery.
• Experience in Agile delivery methodologies.
• Experience on Government / Public sector projects is a key plus.
• Knowledge of GDS Framework.
• Proficient with Jira, Confluence, and Google Workspace or MS Office.
• Strong stakeholder management and client-facing skills.
• Experience mapping to-be processes with Alpha/Beta stages.

Responsibilities

• Lead stakeholder workshops and feasibility studies to extract requirements.
• Translate qualitative and quantitative data into clear business requirements and processes.
• Support overall governance and documentation for transformation projects.

Skills

Business analysis

Stakeholder management

Agile experience

Government projects

GDS framework

Jira & Confluence

Google Workspace/MS Office

Cross-functional collaboration

Data-driven decisions

Be processes mapping (Alpha/Beta)

Tools

Jira

Confluence

Google Workspace

Job description

Business Analyst (Permanent)

Who we are:

Create/Change is a forward-thinking consulting organisation focused on designing services and experiences that drive positive impact for people, businesses, and communities. The company partners with clients across various sectors to reimagine how services are delivered, using human-centered design and evidence-based methods.

We typically deliver complex transformation projects within Government organisations/ public sector on public facing issues spanning across multiple areas such as Healthcare, education, and justice.

Team members collaborate remotely, leveraging digital tools to co-create solutions with clients and stakeholders.

Create/Change values inclusive practices, continuous learning, and practical innovation that leads to measurable outcomes for end users.

What we are looking for:

On a day to day basis you will be assigned to a given customer project, working and engaging with various stakeholders from both the business and technical teams.

Typically projects will be complex transformations covering Alpha/ Beta based work.

Key to this position will be the responsibility for managing requirements, focusing on Elicitation - Working closely with stakeholders to understand their needs and expectations you will explore, extract and gather information through various methods including conducting and leading meetings/ feasibility studies and workshops and workflows to extract both functional and non functional requirements translating these into clear actionable business requirement documents.

You will also interpret both qualitative and quantitative data, utilising this for problem solving around any issues or making data driven decisions, mapping these into \"to be\" processes.

Skills required to successfully apply for the role:

• Provide strategic business analysis services to business stakeholders, supporting the delivery of business and technology initiatives.
• Review end-to-end business processes to identify operational, financial, and technological risks, and recommend appropriate improvements.
• Identify opportunities to improve business efficiency, optimise processes, and enhance customer outcomes.
• Elicit, analyse, document, and validate business needs, ensuring they align with business objectives.
• Collaborate with cross-functional teams, including Product, Delivery, Design, and Engineering, to support successful project delivery.
• Experience working within Agile delivery methodologies.
• Previous experience of working on Government projects / Public sector is key
• Knowledge / Understanding GDS Framework
• Proficiency with Jira, Confluence, and Google Workspace or Microsoft Office.
• Strong stakeholder management and client-facing skills, with the ability to build effective working relationships.
• Proven experience around mapping to be processes with heavy involvement around Alpha/ Beta stages of projects
• Ability to work within the UK unrestricted.

In return we are offering a competitive salary and benefits including 25 days holiday (in addition to Bank Holidays), Company Pension Scheme and CPD allowance.