Business Process Analyst

Whitestone Resourcing; Stoke-on-Trent; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Hybrid working

Flexible hours

Job summary

Whitestone Resourcing is seeking a Business Process & UAT Analyst to join a transforming organisation in a hybrid role. You will validate business processes, coordinate UAT activities and support successful business change.

The role involves working with operational teams, subject matter experts and project teams to ensure new processes are practical, effective and ready for implementation.

Qualifications

• Experience in UAT and business process reviews.
• Experience validating requirements and testing scenarios.
• Familiarity with process mapping methodologies.
• Experience supporting business readiness and service transition.

Responsibilities

• Review business requirements and process documentation to identify gaps.
• Design and execute UAT test scenarios and verify acceptance criteria.
• Coordinate testing activities with operations and project teams.
• Produce clear test evidence and reports for sign-off.
• Support deployment and adoption of new processes and systems.

Skills

UAT

Business process

Change management

Testing

Process improvement

Stakeholder engagement

Analytical thinking

Education

ISTQB Foundation Certificate

Lean/Six Sigma

Job description

An exciting opportunity has arisen for a Business Process & UAT Analyst to join a large and growing organisation undergoing significant business change and transformation.

This role is ideal for someone who enjoys understanding how operational processes work, identifying potential gaps and risks, and ensuring that new ways of working are practical, effective and ready for implementation.

Working closely with operational teams, subject matter experts, business analysts and project teams, you will play a key role in validating business processes, coordinating user acceptance testing activities and supporting successful business change.

This is a business-facing role that sits within a wider project and change environment, making it an excellent opportunity for someone with experience in business processes, operational readiness, UAT, service improvement or business support.

Key Responsibilities

• Review and understand business requirements, operational procedures and process documentation.
• Design and execute business process and user acceptance test scenarios.
• Validate that proposed processes and supporting systems meet business and operational needs.
• Ensure testing activities are aligned to agreed business requirements and acceptance criteria.
• Identify, document and help resolve process issues, risks and defects.
• Work collaboratively with operational teams, subject matter experts and project stakeholders.
• Support User Acceptance Testing (UAT), business readiness and deployment activities.
• Produce clear test evidence, reports and recommendations to support business sign-off.
• Contribute to continuous improvement initiatives and process enhancements.
• Support the successful adoption of new processes, systems and ways of working.

About You

We’re looking for a highly organised and detail-oriented individual with experience working within business operations, change, testing or process improvement environments.

You may currently work as a:

• UAT Analyst
• Business Process Analyst
• Business Support Analyst
• Process Improvement Analyst
• Service Improvement Analyst
• Business Change Analyst
• PMO Analyst
• Operational Readiness Analyst
• Junior Business Analyst
• Business Process Coordinator

You’ll ideally have experience of:

• User Acceptance Testing (UAT)
• Business process reviews and process mapping
• Requirements validation
• Test scenario creation and execution
• Stakeholder engagement across operational and project teams
• Issue, risk and defect management
• Business change or transformation initiatives

You will also possess:

• Excellent organisational skills and attention to detail.
• Strong analytical and problem-solving abilities.
• Effective communication skills with both technical and non-technical stakeholders.
• A proactive and collaborative approach.
• The confidence to challenge existing processes and identify opportunities for improvement.
• Experience within Facilities Management, Property Services, Outsourcing, Support Services or other operationally complex environments.
• Knowledge of process mapping methodologies.
• Exposure to Agile and/or Waterfall project delivery.
• Experience using testing or defect-management tools.
• Understanding of operational readiness or service transition activities.

Qualifications

Any of the following would be advantageous but are not essential:

• ISTQB Foundation Certificate.
• Lean or Six Sigma certification.
• Process Improvement or Change Management qualifications.

What’s on Offer?

• Hybrid and flexible working arrangements.
• Opportunity to participate in business-critical transformation projects.
• Exposure to senior stakeholders and operational leadership teams.
• Supportive and collaborative working environment.