Business Analyst

The Health and Care Professions Council; Greater London; Hybrid; GBP 52,000 - 68,000; Full time

Benefits offered by this job

30 days holiday

8% employer pension contribution

Employee assistance program

Lifestyle rewards

Free GP (online 24/7)

Job summary

The Health and Care Professions Council (HCPC) is hiring a Business Analyst to work across the organisation, understand business needs, define requirements and support practical solutions. You will gather data, map processes and identify opportunities to improve services, systems and ways of working.

You will contribute to programmes that affect registration, education or fitness to practise processes, with hybrid London-based work.

Qualifications

• BCS Business Analysis certification or equivalent experience.
• Facilitate workshops, interviews and group sessions to gather requirements and insights.
• Experience analysing and documenting processes, user journeys and service improvements.
• Comfortable working in structured Agile, hybrid or programme delivery environments.
• Have supported change initiatives, including new systems, processes or ways of working.
• Build effective relationships with internal and external stakeholders, both technical and non-technical.
• Work with subject matter experts and users to define needs and identify value.
• Use strong analytical skills to identify root causes and propose evidence-based solutions.
• Can assess existing processes and recommend practical improvements.

Responsibilities

• Working with stakeholders to understand business needs, defining clear requirements and acceptance criteria and supporting testing to ensure solutions deliver the intended outcomes.
• Mapping current processes, identifying improvement opportunities and helping design future ways of working that support transformation goals and improve user experience.
• Working with business, technology and third-party teams to shape solutions, support delivery and help ensure changes are adopted successfully and deliver lasting value.
• Building strong relationships across the organisation, communicating clearly and helping teams prioritise business needs, scope change and make informed decisions.
• Promoting consistent business analysis practice, improve tools and standards, and use insight and data to support ongoing service and operational improvement.

Skills

BCS Business Analysis certification

Workshop facilitation

Requirements gathering

Process analysis

Agile/hybrid delivery

Stakeholder management

Root cause analysis

Job description

We're hiring a Business Analyst. You will work across the organisation to understand business needs, define requirements and support the design of effective, practical solutions. This includes gathering and analysing data, mapping processes and identifying opportunities to improve services, systems and ways of working.

This role will require application of industry standard business analysis best practices not only to technology change initiatives but also to support transformational change across business processes which are not specifically linked to technology changes.

As part of a collaborative change function, you'll contribute to programmes and projects that have a direct impact on our ability to protect the public, whether through improvements to registration, education or fitness to practise regulatory processes or the broader back office and support functions. Please note, we are aiming to fill this role quickly, so candidates who are available immediately or on a short notice period will be highly considered.

Your Responsibilities

• Working with stakeholders to understand business needs, defining clear requirements and acceptance criteria and supporting testing to ensure solutions deliver the intended outcomes.
• Mapping current processes, identifying improvement opportunities and helping design future ways of working that support transformation goals and improve user experience.
• Working with business, technology and third-party teams to shape solutions, support delivery and help ensure changes are adopted successfully and deliver lasting value.
• Building strong relationships across the organisation, communicating clearly and helping teams prioritise business needs, scope change and make informed decisions.
• Promoting consistent business analysis practice, improve tools and standards, and use insight and data to support ongoing service and operational improvement.

Person Specification

We are looking for candidates who:

• Hold a BCS Business Analysis certification or equivalent experience
• Can facilitate workshops, interviews and group sessions to gather requirements and insights
• Have experience analysing and documenting processes, user journeys and service improvements
• Are comfortable working in structured Agile, hybrid or programme delivery environments
• Have supported change initiatives, including new systems, processes or ways of working
• Can build effective relationships with internal and external stakeholders, both technical and non technical
• Work with subject matter experts and users to define needs and identify value
• Use strong analytical skills to identify root causes and propose evidence-based solutions
• Can assess existing processes and recommend practical improvements

Further information on this role is detailed in the job description and person specification (see the advert on our website).

Rewards and Benefits

30 days holiday plus bank, 8% employer pension contribution, enhanced employee assistance and lifestyle rewards, free online 24/7 GP, Ongoing training and professional membership support

Location

Hybrid working with a minimum attendance of 1-2 days a week at our office in London

Closing Date

28th September 2026 (all vacancies close at 1pm)

Interview Date

w/c 19th October 2026 in person at our HCPC office, Kennington, London (SE11 4BU)

Important Information

• Permanently reside in the UK and have the right to work in the UK.
• Agree to HCPC's hybrid working policy, requiring a minimum attendance of 1-2 days each week in the London office, with additional days as required.
• Provide original document checks, as part of pre-employment screening.
• Complete a Disclosure and Barring Service (DBS) criminal record check.

The HCPC's vision is to be recognised as an actively anti-discriminatory organisation that upholds and promotes best practice in equality, diversity and inclusion and an active ally for change. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply to join the HCPC. Please refer to the HCPC's Behavioural Standards Framework