Business Analyst — Transform & Improve Processes (Hybrid)

The Health and Care Professions Council; Greater London; Hybrid; GBP 52,000 - 68,000; Full time

Benefits offered by this job

30 days holiday

8% employer pension contribution

Employee assistance program

Lifestyle rewards

Free GP (online 24/7)

Job summary

The Health and Care Professions Council (HCPC) is hiring a Business Analyst to work across the organisation, understand business needs, define requirements and support practical solutions. You will gather data, map processes and identify opportunities to improve services, systems and ways of working.

You will contribute to programmes that affect registration, education or fitness to practise processes, with hybrid London-based work.

Qualifications

• BCS Business Analysis certification or equivalent experience.
• Facilitate workshops, interviews and group sessions to gather requirements and insights.
• Experience analysing and documenting processes, user journeys and service improvements.
• Comfortable working in structured Agile, hybrid or programme delivery environments.
• Have supported change initiatives, including new systems, processes or ways of working.
• Build effective relationships with internal and external stakeholders, both technical and non-technical.
• Work with subject matter experts and users to define needs and identify value.
• Use strong analytical skills to identify root causes and propose evidence-based solutions.
• Can assess existing processes and recommend practical improvements.

Responsibilities

• Working with stakeholders to understand business needs, defining clear requirements and acceptance criteria and supporting testing to ensure solutions deliver the intended outcomes.
• Mapping current processes, identifying improvement opportunities and helping design future ways of working that support transformation goals and improve user experience.
• Working with business, technology and third-party teams to shape solutions, support delivery and help ensure changes are adopted successfully and deliver lasting value.
• Building strong relationships across the organisation, communicating clearly and helping teams prioritise business needs, scope change and make informed decisions.
• Promoting consistent business analysis practice, improve tools and standards, and use insight and data to support ongoing service and operational improvement.

Skills

BCS Business Analysis certification

Workshop facilitation

Requirements gathering

Process analysis

Agile/hybrid delivery

Stakeholder management

Root cause analysis

Job description

The Health and Care Professions Council (HCPC) is hiring a Business Analyst to work across the organisation, understand business needs, define requirements and support practical solutions. You will gather data, map processes and identify opportunities to improve services, systems and ways of working.

You will contribute to programmes that affect registration, education or fitness to practise processes, with hybrid London-based work.