Business Advisor

Adecco Portugal; Glasgow; Hybrid; GBP 33,095,000 - 47,136,000; Full time

Benefits offered by this job

Hybrid work model

Full training and support

Job summary

Adecco are recruiting a Business Advisor in Glasgow on a 6-month FTC with potential to go permanent. You will support business banking customers with admin and service tasks, working onsite during training and then hybrid.

You will pass credit check and DBS, and benefit from full training and a supportive team to help you succeed in a busy, customer‑facing role.

Qualifications

• Previous experience in administration or customer service.
• Proactive attitude and enthusiasm for helping others.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong written and verbal communication skills.
• Excellent attention to detail and time management capabilities.
• Willingness to learn new systems and processes.

Responsibilities

• Manage a variety of administrative activities supporting business banking customers.
• Take ownership of customer requests from initial inquiry through to resolution.
• Communicate directly with business customers via telephone, resolving queries and providing updates.
• Handle both inbound and outbound customer contacts, delivering a professional and personalised service.
• Process account maintenance requests and manage inquiries across multiple channels (telephone, email, letters, and referrals).
• Collaborate with internal teams to ensure efficient resolution of customer requests.
• Maintain accurate customer records while adhering to data quality standards.
• Work across various business banking processes, enhancing your knowledge throughout the customer journey.
• Ensure compliance with internal policies, FCA regulations, and quality standards.

Skills

Administration

Customer service

Multitasking

Communication

Attention to detail

Learning agility

Job description

Exciting Opportunity: Business Advisor (6-month FTC with opportunity to go permanent

Our client, a leading name in the financial services sector, is seeking a dedicated Business Advisor for a 6-month contract within their Business Fulfilment Team. As voted by Forbes as the UK's best bank in 2026, this role presents a fantastic opportunity to gain valuable customer service and administration experience!

Role Overview:

As a Business Advisor, you will be instrumental in supporting business banking customers, balancing your time between administrative tasks and customer service. This dynamic role will allow you to develop essential skills in a fast-paced and supportive environment.

Key Responsibilities:

• Manage a variety of administrative activities supporting business banking customers.
• Take ownership of customer requests from initial inquiry through to resolution.
• Communicate directly with business customers via telephone, resolving queries and providing updates.
• Handle both inbound and outbound customer contacts, delivering a professional and personalised service.
• Process account maintenance requests and manage inquiries across multiple channels (telephone, email, letters, and referrals).
• Collaborate with internal teams to ensure efficient resolution of customer requests.
• Maintain accurate customer records while adhering to data quality standards.
• Work across various business banking processes, enhancing your knowledge throughout the customer journey.
• Ensure compliance with internal policies, FCA regulations, and quality standards.

About You:

If you have a passion for customer service, organisational skills, and a confident communication style, this opportunity is perfect for you!

The ideal candidate will have:

• Previous experience in administration or customer service.
• A proactive attitude and enthusiasm for helping others.
• The ability to manage multiple tasks in a fast-paced environment.
• Strong written and verbal communication skills.
• Excellent attention to detail and time management capabilities.
• A willingness to learn new systems and processes.

While previous experience in financial services is beneficial, it's not a requirement. Candidates from diverse backgrounds-including administration, retail, hospitality, and contact centres-are encouraged to apply!

What's in it for You?

• Competitive hourly rate of £16.00.
• 35 hours per week, Monday to Friday (9am to 5pm).
• Hybrid working model post-training, allowing flexibility to work from home 60% of the time!
• Full training and support from experienced leaders and colleagues to help you succeed.

Training:

During the initial training period, you will be required to work onsite in Glasgow Monday to Friday, 9am to 5pm for up to 4 weeks.

You must pass a credit check, DBS and 3 years employment referencing.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website