Customer Service Advisor

Anderson Knight Limited; Glasgow; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Hybrid working (3 days office / 2 days

Comprehensive onboarding & training

Generous annual leave

Company pension scheme

Life assurance

Health and wellbeing initiatives

Enhanced family-friendly benefits

Employee Assistance Programme

Ongoing learning and development

Job summary

Anderson Knight Limited in Glasgow is partnering with a well-established professional membership organisation to recruit a Customer Service Advisor on a 12-month fixed-term contract, with the potential for extension. The role operates on a hybrid basis from Glasgow City Centre, offering a 9am-5pm schedule with flexible start times.

The salary is £27,000 and onboarding includes a minimum of 3 months’ training.

Qualifications

• Previous experience within a customer service environment.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.

Responsibilities

• Deliver a high standard of customer service through telephone, email and online communications.
• Manage customer enquiries and provide timely and accurate resolutions.
• Handle complaints at first point of contact where possible, escalating when required.
• Process applications, amendments and account updates accurately.
• Build positive relationships with customers and members.
• Provide guidance and information on products, services and membership options.
• Maintain accurate customer records and documentation.
• Work collaboratively with colleagues to achieve service level targets.
• Identify opportunities to improve the customer experience and service delivery.
• Ensure all activity is carried out in line with company policies and procedures.

Skills

Customer service experience

Strong communication

Problem solving

Attention to detail

Multi-tasking

Administrative skills

Job description

Anderson Knight is delighted to be partnering with a well-established professional membership organisation to recruit a Customer Service Advisor on a 12-month fixed-term contract, with the potential for extension.

This is a fantastic opportunity for an experienced customer service professional to join an organisation renowned for delivering exceptional support to its members. You’ll benefit from a comprehensive onboarding programme, receiving a minimum of three months’ training to ensure you’re fully equipped to succeed in the role.

12 Month Fixed-Term Contract (Potential Extension)

Monday – Friday, 9am – 5pm (Flexibility to work 8am – 4pm or 10am – 6pm when required)

Glasgow City Centre | Hybrid Working

£27,000

The Role

As a Customer Service Advisor, you will be the first point of contact for customer and member enquiries, providing an exceptional service across phone, email and digital channels. You will take ownership of queries from start to finish, ensuring customers receive prompt, accurate and professional support.

Key Responsibilities

• Deliver a high standard of customer service through telephone, email and online communications.
• Manage customer enquiries and provide timely and accurate resolutions.
• Handle complaints at first point of contact where possible, escalating when required.
• Process applications, amendments and account updates accurately.
• Build positive relationships with customers and members.
• Provide guidance and information on products, services and membership options.
• Maintain accurate customer records and documentation.
• Work collaboratively with colleagues to achieve service level targets.
• Identify opportunities to improve the customer experience and service delivery.
• Ensure all activity is carried out in line with company policies and procedures.

About You

• Previous experience within a customer service environment.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to manage multiple priorities in a busy environment.
• Strong administrative and system skills.
• Experience within a regulated environment would be advantageous but not essential.

Benefits

• Hybrid working (3 days office / 2 days home).
• Comprehensive training programme with a minimum of 3 months’ onboarding support.
• Generous annual leave entitlement.
• Company pension scheme.
• Life assurance.
• Health and wellbeing initiatives.
• Enhanced family-friendly benefits.
• Employee Assistance Programme.
• Ongoing learning and development opportunities.