Specialist Customer Service Advisor (Core Money Management)

Barclays; Glasgow; On-site; GBP 20,000 - 24,000; Full time

Job summary

Barclays in Glasgow is seeking a Specialist Customer Service Advisor (Core Money Management) for a 6-month temporary role with potential permanent progression. The role starts with a 4–6 week training, then academy training in the Glasgow office, with hybrid work post-training and a rotational 7-hour day schedule totaling about 35 hours per week.

Key requirements include a background in customer service, strong communication and empathy, and good IT skills.

Qualifications

• Customer service background preferred; banking experience not required.
• Experience in a contact centre is desirable.
• Integrity, communication and empathy are essential.
• Training programme and academy training in Glasgow is provided.

Responsibilities

• Collaborate across digital channels to personalise interactions with customers.
• Enhance the bank's digital capabilities when current technology is not yet ready.
• Provide exceptional customer service by responding to inquiries and resolving issues.
• Support internal stakeholders including sales, operations and risk management to meet client needs and ensure timely transactions.
• Support teams within the business operations function, including risk management, compliance and collections.
• Comply with regulatory requirements and internal policies related to customer care.
• Provide resolutions for customer queries/issues and personalise interactions across channels.

Skills

Empathic communicator

Organised

MS Office skills

Team player

Written & verbal skills

Job description

Specialist Customer Service Advisor (Core Money Management)

• Location: Glasgow, G5 8AQ

• Duration: 6 months (initially) Temporary to Permanent Opportunity

• Hours/week: 35 hours per week

• PAYE Only

Are you looking for an exciting new career opportunity in Financial Services? Barclays are looking for candidates with a background in Customer Service to join their growing team of Specialist Customer Care Colleagues in their CMM (Core Money Management) department on a temporary basis and should you demonstrate the required skills this may open the doors to a permanent career in the team.

You do not need to have had any previous experience or knowledge of banking. Experience working in a Contact Centre environment would be preferred however, if you have Customer Service experience in retail, hospitality, travel or any other customer related industry you could be successful in this role. Your integrity, communication and empathy is exactly what Barclays are looking for to support their customers in the Core Money Management department.

To get you off to a great start, you will begin the assignment with a 4-6 week training programme followed by 4-6 weeks of academy training in the Glasgow officewhere you will learn about Barclays, the banking sector and the specifics of the role within the Core Money Management department. This will be Monday-Friday.

Thereafter, you will start to embed and put everything you have learnt into practice and will move to a hybrid working model splitting your working days between the office and remotely from home (subject to performance) and will be via a rotational shift pattern working 7 hours per day between the hours of 7am-11pm, Monday-Sunday (you will work approximately 35 hours per week). Further training to enhance your skillset in other areas maybe implemented at a later stage in your assignment.

Key Responsibilities

• Collaboration across multiple digital channels to personalise each interaction with a customer.

• Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support.

• Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently.

• Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time.

• Support teams within the business operations function as needed, including risk management, compliance and collections.

• Comply with all regulatory requirements and internal policies related to customer care.

• To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

Skills

• A strong and empathic communicator able to offer customers a seamless service

• Organised and able manage your customer diary

• Able to use Microsoft Office tools to a high standard

• A real team player

• Excellent Written and Verbal skills

About Barclays

Barclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.

Values

Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measures and rewards the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Diversity

Barclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.

Onsite

Colleagues who perform ‘onsite’ roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Your Benefits

As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.