Business Administrator

PASA - Pensions Administration Standards Association CIC; United Kingdom; Remote; GBP 28,000; Part time

Job summary

PASA is seeking a part-time Business Administrator to enhance operations and ensure smooth daily running of the organization. The role involves providing administrative support, coordinating onboarding processes, managing documents, and assisting with volunteer communications. Ideal for an organised self-starter looking to contribute to pension administration standards.

Qualifications

• Experience in a similar role is preferred.
• Strong organisational skills and self-motivated attitude.
• Familiarity with Microsoft Office tools.

Responsibilities

• Provide day-to-day administrative support.
• Coordinate onboarding of new volunteers.
• Manage invoicing and credit control processes.

Skills

Organisational skills

Self-motivated

Microsoft experience

Experience in a similar role

Tools

Monday.com

WordPress

Job description

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Home-based, with occasional (around once monthly) paid travel to London.

Part-time position, 30 hours per week. The salary is £27,428.58 pa (pro-rated from a FTE salary of £32,000).

An exciting opportunity has arisen within the Pensions Administration Standards Association (PASA) for a Business Administrator to join our small team to ensure the smooth and organised daily running of the company. This is an inward-facing role focusing on internal systems and processes.

The successful candidate should be professional and self-motivated with fantastic organisational skills and a keen eye for detail. Although we’re a small team, we support around 200 volunteers in producing high quality content, activities and events all with an aim to improving pensions administration standards in the UK.

Duties will include:

1. Administration and Operations Support
2. Provide day-to-day administrative support
3. Maintain accurate CRM records and workflows
4. Assist with process documentation, updates, and improvements
5. Support the use and maintenance of Knowa for Committee and Working Group activities
6. Onboarding Support
7. Coordinate and carry out the day-to-day onboarding of new volunteers and member applications, ensuring all administrative steps are completed and records are updated
8. Work closely with the Business Operations Coordinator to ensure consistency in tone, messaging, and onboarding experience
9. Document and Output Management
10. Proof-read and format reports, presentations, and communications to PASA guidelines
11. Maintain the content calendar and upcoming outputs tracker
12. Finance and Credit Control
13. Responsible for invoicing and credit control processes, ensuring timely and accurate documentation
14. Volunteer and Community Support
15. Help coordinate communication and logistics with PASA’s volunteer network
16. Digital and Content Support
17. Assist with routine website updates and maintaining consistency of published content
18. Provide administrative support for social media and email campaigns

This list is not exhaustive, and the role may involve additional ad hoc tasks to support PASA’s evolving needs.

Skills and experience required:

• Strong organisational skills
• Self-motivated
• Microsoft experience
• Experience in a similar role
• Experience using Monday.com and WordPress is desirable, though not essential

About us:

PASA was created to provide an independent infrastructure to set, develop, guide and assess pension administration standards.

We act as a focal point and engage with industry and government to create protocols for understanding good administration. As well as raising the profile of pension administration generally, PASA focuses on three core activities:

1. Defining good standards of pensions administration relevant to all providers, whether in-house, third party or insurers
2. Publishing Guidance to support those standards
3. Being an independent accreditation body, assessing the achievement of good standards by schemes (regardless of provider)

Find out more on our website.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Administrative

Industries

• Non-profit Organizations

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