Business Administration Apprentice

South Yorkshire Apprenticeship Hub; Sheffield; On-site; GBP 13,000 - 17,000; Full time

Job summary

University of Sheffield offers an Apprenticeship Level 3 in Business Administration. The role involves acting as a contact for school enquiries, providing admin support, coordinating travel and events, and assisting with recruitment and records maintenance.

As part of the apprenticeship, you will study at Sheffield College, Pennine Five campus monthly. This position provides opportunities for progression to permanent employment for the right candidate upon completion.

Qualifications

• Experience providing admin support and handling enquiries.
• Ability to maintain records, databases and meeting schedules.
• Familiarity with travel bookings and financial administrative tasks.

Responsibilities

• Act as a point of contact for school enquiries and provide guidance to students, staff, and visitors.
• Provide general admin support by maintaining and updating records, databases, and committee lists.
• Carry out travel and accommodation bookings in line with financial regulations.
• Perform financial admin tasks including requisitions, goods receipts and coding purchasing cards.
• Support recruitment activities: job postings, applications, interviews, onboarding and records.
• Plan and coordinate school events, workshops, exams and meetings; manage logistics.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Administrative skills

Number skills

Analytical skills

Logical

Team working

Creative

Initiative

Non judgemental

Patience

Education

Business administrator level 3

Tools

Microsoft Office

Google Apps

Job description

UNIVERSITY OF SHEFFIELD

Apprenticeship Level 3

About The Role

• Act as a point of contact for School enquiries and provide guidance to students, staff, and visitors, directing them as needed. Handle non-standard queries by collecting and assessing information to provide effective solutions.
• Provide general admin support by maintaining and updating records, databases, filing systems, phone/email lists and committee terms of reference and membership lists and assisting with the organisation of the school’s annual calendar of meetings and events.
• Carry out travel and accommodation bookings for the School, ensuring that the University financial regulations are adhered to.
• Perform a variety of financial administrative tasks, including creating requisitions where appropriate, goods receipting, and coding purchasing cards.
• Provide administrative support for recruitment activities, including job postings, application processing, interview coordination, pre-employment checks, onboarding, and maintaining recruitment records.
• In collaboration with colleagues, plan and coordinate School events, workshops, exams and meetings to a high standard. Manage logistical preparations, including booking rooms, catering, taking minutes or notes, organising parking and booking accommodations.
• Maintain the Schoolʼs Staff Handbook and externally facing web pages, creating pages and layouts, monitoring information, and liaising with staff to ensure information is accurate and up to date.
• Act as the contact for building maintenance, liaising with Estates and Facilities Management, reporting faults using the EFM Self Service. Provide support to office moves as required, including arranging any maintenance required, updating door plates, and ordering keys.
• Support senior staff in ensuring the School's compliance with Health and Safety, Information Management, and Security requirements. Responsibilities include monitoring training records, sending reminders, generating reports, and distributing relevant information.
• Provide support as required across the Professional Services team in key operational areas in the event of absence/peaks in workload, including providing administrative support for events, conferences and seminars.
• Proactively identify areas requiring further action to maintain excellent service delivery, ensuring adherence to quality standards, guidelines, and procedures. Raise issues with senior colleagues when necessary and contribute solutions to prevent recurrence.

This role requires good IT skills including the use of Microsoft Office, Google Apps, email and internet including social media.

Excellent communication skills, both written and verbal when dealing with patients and their families, sometimes during difficult and sensitive times and being able to communicate confidently with a diverse range of people.

Having an awareness of how to handle confidential and sensitive information appropriately and in line with Data Protection legislation.

Having a confident telephone manner with the ability to handle matters in a professional manner and to act with discretion and diplomacy. The ability to work effectively independently and as part of a team.

Possibility of permanent employment for the right candidate upon successful completion of apprenticeship.

About The Training

As part of the apprenticeship you will be required to attend Sheffield College, Pennine Five campus once per month.

About The Employer

Sheffield is a research university with a global reputation for excellence. We're renowned for the excellence, impact and distinctiveness of our research-led learning and teaching.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

Training Provider: SHEFFIELD COLLEGE, THE

Course/Training: Business administrator (level 3)