Level 3 Business Administrator Apprenticeship

Sheffield; Sheffield; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Generous annual leave

Pension scheme

Health and wellbeing programmes

Exclusive discounts

Job summary

Sheffield Children’s NHS Foundation Trust is recruiting for a Level 3 Business Administrator Apprentice. The role offers hands-on experience within a busy NHS environment, supporting a team and contributing to daily operations.

You will gain experience across administration, data handling and stakeholder communications while progressing through the Level 3 apprenticeship. This is a full-time opportunity with placement across different teams within the Trust.

Qualifications

• GCSEs at grade A-C or 4–9 in Maths and English or equivalent.
• Commitment to completing Level 3 Business Administration Apprenticeship.
• IT Level 2 and above or a Customer Service qualification.

Responsibilities

• Use Office 365 and Datix to write emails, record and analyse data.
• Produce and maintain accurate records and documents and reports.
• Use strong communication skills with stakeholders, verbally and in writing.
• Organise meetings, events, training and minutes; support equipment movement.
• Support SharePoint and document management systems.

Skills

MS Office

Communication skills

GDPR understanding

Data analysis

Education

GCSEs A-C / 4-9 in Maths & English

Level 3 Business Administration Apprenticeship

IT Level 2 or Customer Service qualification

Tools

Office 365

Datix

SharePoint

Job description

Sheffield Children’s NHS Foundation Trust

Level 3 Business Administrator Apprenticeship

The closing date is 02 November 2026

Level 3 Business Administration Apprenticeship | Full-time

An exciting opportunity has arisen to join Sheffield Children's NHS Foundation Trust as a Level 3 Business Administrator Apprentice.

We have apprenticeship opportunities available across different teams within the Trust, offering valuable experience in a busy NHS environment whilst working towards completing the Level 3 Business Administrator apprenticeship.

You will work alongside experienced colleagues, providing administrative support and contributing to the effective day-to-day running of your team. Depending on your placement, duties may include meeting administration, data analysis & management, maintaining records, preparing information and reports, responding to enquiries from colleagues and a range of stakeholders across the Trust, by face-to-face, email and over the telephone and supporting a range of departmental activities.This is an excellent opportunity for organised, motivated individuals who are keen to develop their administration, communication and organisational skills while gaining valuable experience within a healthcare setting.

The interview will be run over two days, Interview Workshop: Thursday 12th November and Individual Interviews: Friday 13th November.

Main duties of the job

To use a range ofmultiple IT packages and digital systems relevant to the department in order to write emails, record and analyse data. For example, Office 365 and Datix (incident and risk management system).

Produce and maintain accurate records and documents including tracker spreadsheets, emails, shared files, reports, minutes from meetings and confidential information in line with the Trust policies and procedures. Makes recommendations for improvements and presents solutions to the team where needed.

To use a range of good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms to meet stakeholder's needs. Answer questions from inside and outside of the Trust to demonstrate Trust values.

Organise meetings, events, training, room bookings, taking minutes, and the movement of any equipment required. This will include meeting and greeting, facilitating meetings, or training, and other events as required.

Supporting the team's SharePoint and document management systems.

About us

At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children's Health.

We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise.

We're proud that 73% of colleagues would recommend Sheffield Children's as a place to work, placing us among the top five NHS trusts in England -- and the top-ranked trust in the North East and Yorkshire -- in the latest NHS Staff Survey.

Our nearly 4,000 colleagues bring our CARE values -- Compassion, Accountability, Respect, and Excellence -- to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.

As we approach our 150th anniversary in 2026, we're excited to keep building our leadership in children's health, improve experiences for patients and staff, and focus on our communities and population health.

• We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts -- helping you thrive at work and beyond.

Please note: To be eligible for an apprenticeship you must have been a resident in the UK for 3 years or more.

Job responsibilities

For more information on the main responsibilities for this post, please refer to the job description and person specification.

Diversity Statement

At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.

Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at [e-mail]. Together, were building a workplace where everyone belongs.

Person Specification

Qualifications and training

• To hold GCSEs at grade A-C or 4 to 9 - Maths and English or Level 2 equivalent qualifications (ie: Functional Skills)
• To be committed to undertaking & completing a Level 3 in Business Administration Apprenticeship
• IT Level 2 and above or a Customer Service qualification

Experience

• Recent clerical and administrative experience in a busy team environment
• Experience of answering telephone calls/emails and dealing confidently with enquiries
• Experience of working to deadlines
• Evidence of recent of customer service experience
• Previous Data Experience

Knowledge and skills

• Recent demonstrable experience and knowledge of working with Microsoft Office Applications, including Word, Excel, Email and the Internet
• Able to plan and priorities own workload.
• Understanding of GDPR
• Knowledge of routine office processes and procedures
• Ability to apply IT knowledge to work systems and processes, interpret data and make recommendations.

Personal Attributes

• Flexible approach to work
• Ability to problem solve on
• Willing to participate in further skills and knowledge development consistent with future/changing requirements of role
• Ability to work independently and in a team without supervision when required.
• Be committed to completing the Level 3 Business Administrator Apprenticeship

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Sheffield Children’s NHS Foundation Trust

Address

Sheffield Children's NHS Foundation Trust

Sheffield Children's NHS Foundation Trust