Level 3 Business Administrator Apprenticeship

Nhs-1; Sheffield; On-site; GBP 23,000 - 28,000; Full time

Job summary

Sheffield Children’s NHS Foundation Trust invites applications for a Level 3 Business Administrator Apprenticeship in Sheffield. This full-time role supports day-to-day operations while you work toward completing the Level 3 apprenticeship.

You will work with experienced colleagues, handling administrative tasks, meetings, data analysis, and enquiries by face-to-face, email and telephone within a busy NHS environment.

Qualifications

• GCSEs in Maths and English (or Level 2 equivalent).
• Commitment to completing Level 3 Business Administration Apprenticeship.
• IT Level 2 and above or a Customer Service qualification.

Responsibilities

• Use IT packages to write emails, record and analyse data (Office 365, Datix).
• Produce and maintain records and documents (tracker spreadsheets, minutes, reports).
• Communicate effectively with stakeholders by phone, email, and in person.

Skills

Administrative experience

GDPR knowledge

Microsoft Office

Office 365

Datix

Education

GCSEs in Maths and English

Level 3 in Business Administration Apprenticeship

IT Level 2 or Customer Service qualification

Tools

Office 365

Datix

Job description

Employer Sheffield Children's NHS Foundation Trust Employer type NHS Site Sheffield Children's NHS Foundation Trust Town Sheffield Salary £25,760 per annum Salary period Yearly Closing 02/11/2026 23:59

Level 3 Business Administrator Apprenticeship

Job overview

Level 3 Business Administration Apprenticeship | Full-time

An exciting opportunity has arisen to join Sheffield Children's NHS Foundation Trust as a Level 3 Business Administrator Apprentice.

We have apprenticeship opportunities available across different teams within the Trust, offering valuable experience in a busy NHS environment whilst working towards completing the Level 3 Business Administrator apprenticeship.

You will work alongside experienced colleagues, providing administrative support and contributing to the effective day-to-day running of your team. Depending on your placement, duties may include meeting administration, data analysis & management, maintaining records, preparing information and reports, responding to enquiries from colleagues and a range of stakeholders across the Trust, by face-to-face, email and over the telephone and supporting a range of departmental activities.
This is an excellent opportunity for organised, motivated individuals who are keen to develop their administration, communication and organisational skills while gaining valuable experience within a healthcare setting.

To find out more about these roles, we will be holding an online Information Session on Friday 16th October, from 2pm to 3pm. If you would like to attend, please contact [email protected] to request the meeting link.

The interview will be run over two days, Interview Workshop: Thursday 12th November and Individual Interviews: Friday 13th November.

Main duties of the job

To use a range ofmultiple IT packages and digital systems relevant to the department in order to write emails, record and analyse data. For example, Office 365 and Datix (incident and risk management system).

Produce and maintain accurate records and documents including tracker spreadsheets, emails, shared files, reports, minutes from meetings and confidential information in line with the Trust policies and procedures. Makes recommendations for improvements and presents solutions to the team where needed.

To use a range of good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms to meet stakeholder’s needs. Answer questions from inside and outside of the Trust to demonstrate Trust values.

Organise meetings, events, training, room bookings, taking minutes, and the movement of any equipment required. This will include meeting and greeting, facilitating meetings, or training, and other events as required.

Supporting the team's SharePoint and document management systems.

Working for our organisation

At Sheffield Children’s, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children’s Health.

We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise.

We’re proud that 73% of colleagues would recommend Sheffield Children’s as a place to work, placing us among the top five NHS trusts in England — and the top-ranked trust in the North East and Yorkshire — in the latest NHS Staff Survey.

Our nearly 4,000 colleagues bring our CARE values — Compassion, Accountability, Respect, and Excellence — to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.

As we approach our 150th anniversary in 2026, we’re excited to keep building our leadership in children's health, improve experiences for patients and staff, and focus on our communities and population health.

We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts — helping you thrive at work and beyond.

Please note: To be eligible for an apprenticeship you must have been a resident in the UK for 3 years or more.

Detailed job description and main responsibilities

For more information on the main responsibilities for this post, please refer to the job description and person specification.

Diversity Statement

At Sheffield Children’s, we are committed to creating an inclusive environment that celebrates diversity and supports everyone’s success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.

Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at [email protected] . Together, we’re building a workplace where everyone belongs.

#LI-Onsite

Person specification

Qualifications and training

• To hold GCSEs at grade A-C or 4 to 9 - Maths and English or Level 2 equivalent qualifications (ie: Functional Skills)
• To be committed to undertaking & completing a Level 3 in Business Administration Apprenticeship
• IT Level 2 and above or a Customer Service qualification

Experience

• Recent clerical and administrative experience in a busy team environment
• Experience of answering telephone calls/emails and dealing confidently with enquiries
• Experience of working to deadlines
• Evidence of recent of customer service experience
• Previous Data Experience

Knowledge and skills

• Recent demonstrable experience and knowledge of working with Microsoft Office Applications, including Word, Excel, Email and the Internet
• Able to plan and priorities own workload.
• Understanding of GDPR
• Knowledge of routine office processes and procedures
• Ability to apply IT knowledge to work systems and processes, interpret data and make recommendations.

Personal Attributes

• Flexible approach to work
• Ability to problem solve on
• Willing to participate in further skills and knowledge development consistent with future/changing requirements of role
• Ability to work independently and in a team without supervision when required.
• Be committed to completing the Level 3 Business Administrator Apprenticeship

Employer certification / accreditation badges

The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Anne-Marie Lynch Job title Apprentice and Work Experience Coordinator Email address [email protected] Telephone number 07385 424569 Additional information

Ruth Vernon

Risk & Compliance Manager

[email protected]

Mobile: [phone]