Receptionist/Administrative Apprentice

Whitley Bay Health Centre; Whitley Bay; On-site; GBP 18,000 - 23,000; Full time

Job summary

Whitley Bay Health Centre in Whitley Bay is seeking two apprentices to provide reception and administrative support within the GP practice. You will be the first point of contact for patients, staff and visitors, handling bookings, registrations and basic admin tasks.

Working as part of a friendly primary care team, you will gain on-the-job experience while completing the Business Administrator (level 3) apprenticeship through ESTAR GROUP LIMITED.

Qualifications

• Experience in reception/administration within a health or GP setting preferred.
• Ability to manage multiple tasks with accuracy and discretion.
• Comfort with handling patient information and maintaining confidentiality.

Responsibilities

• Provide reception and administrative support to the GP practice and primary healthcare team.
• Book, cancel and revise patient appointments across clinicians.
• Register new and temporary patients and update demographics.
• Answer calls, transfer messages and handle basic patient enquiries.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Administrative skills

Analytical skills

Logical

Team working

Initiative

Non judgemental

Patience

Education

Business administrator (level 3)

Job description

Introduction

The successful candidates will provide reception and administrative support and act as first point of contact for patients, staff and all other primary healthcare services within the Health Centre.

About the Employer

We are an eight-doctor GP practice based in Whitley Bay, providing personalised care to our patients and the local community.

What You'll Do

MAIN DUTIES/RESPONSIBILITIES

• Ensure all clinical records (both electronic and paper) are up to date, in chronological and alphabetical order and available to primary healthcare professionals as and when required
• Provide administration assistance to GPs, Practice Nurse, Practice Manager, Office Manager and other members of the Primary Healthcare team
• Ensure all clinical records (both electronic and paper) are up to date, in chronological and alphabetical order and available to primary healthcare professionals as and when required
• Booking, cancelling and revising appointments for patients for a variety of healthcare professionals within the surgery
• Registering patient arrivals
• Answering the telephone, transferring calls and taking accurate messages
• Taking enquiries and requests for repeat medication from patients
• Dealing with referral letters and any additional documentation as and when required
• Liaising with hospitals to follow up requests and information gather
• Opening and sorting mail
• Dealing with new and temporary patient registrations
• Ensuring all letters and samples are ready for courier collection
• Maintain and order supplies of stationery
• Updating patient demographic changes on system
• Entering Read Codes on patient records as instructed by clinical staff

COMMUNICATIONS AND RELATIONSHIPS

• Contacting hospitals and clinics for results
• Contacting patients at the request of primary healthcare professionals to make follow up appointments as appropriate and in confidence
• Giving patients results at the request of primary healthcare professionals request
• Contacting patients who have not attended for appointments and ensuring they are recalled as appropriate

Training Outcome

• Progression to be discussed when in role

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: As part of a rota, provide Reception duties for the health centre up to 5 days a week from Monday- Friday between 08:00- 18:00

Expected Duration: 1 Year

Number of Positions Available: 2

Training Provider: ESTAR GROUP LIMITED