Bus Network Insight Lead – Performance & Impact

West Midlands Combined Authority; Birmingham; Hybrid; GBP 42,000 - 54,000; Full time

Job summary

West Midlands Combined Authority is seeking a Bus Network Performance Specialist to help diagnose and improve bus services across the region. You will turn complex operational data into clear insights that inform decisions, support improvements, and enhance passenger journeys.

You’ll analyse weekly operator data and a range of data systems to monitor punctuality, reliability and overall network performance, and you’ll commission surveys to strengthen the evidence base used by partners and

Qualifications

• Experience analysing and interpreting complex datasets from multiple sources.
• Experience producing reports, dashboards and performance information for diverse audiences.
• Experience partnering with multiple stakeholders.
• Ability to manage time, prioritise tasks and meet deadlines.
• Advanced analytical and problem-solving skills.
• Strong knowledge of spreadsheets, databases and data analysis tools.
• Ability to interpret performance data and present findings clearly.
• Ability to communicate complex technical information to non-technical audiences.
• Strong collaborative skills across teams and external partners.

Responsibilities

• Support the development, monitoring and evaluation of bus network performance strategies across the West Midlands.
• Support business cases, funding submissions and investment proposals.
• Work collaboratively with local authorities and stakeholders to identify opportunities for bus priority measures and network improvements.
• Develop and maintain effective relationships with bus operators, local authorities, partnership bodies, external data providers and internal teams.
• Work closely with the Bus Partnerships and Bus Services Teams to monitor performance outcomes.
• Collect, manage, analyse and interpret operational, performance and survey data from a wide range of sources.
• Monitor compliance with bus service standards and infrastructure commitments.
• Produce regular performance reports, dashboards and datasets for internal and external stakeholders.
• Commission and manage surveys and primary data collection exercises and analyse findings.

Skills

Data analysis

Dashboard reporting

Stakeholder collaboration

Time management

Analytical skills

Spreadsheet proficiency

Plain-language communication

Cross-team collaboration

Job description

West Midlands Combined Authority is seeking a Bus Network Performance Specialist to help diagnose and improve bus services across the region. You will turn complex operational data into clear insights that inform decisions, support improvements, and enhance passenger journeys.

You’ll analyse weekly operator data and a range of data systems to monitor punctuality, reliability and overall network performance, and you’ll commission surveys to strengthen the evidence base used by partners and