Bus Performance Manager

TfGM Greater Manchester (Piccadilly Place); Manchester; On-site; GBP 62,000 - 69,000; Full time

Benefits offered by this job

Generous annual leave

Free travel on buses and rail

Local Government pension scheme

Flexible and hybrid working

Wellbeing support

Job summary

Transport for Greater Manchester (TfGM) is seeking a Bus Performance Manager to monitor and improve the franchised bus network across Greater Manchester, working with franchisees and internal teams to ensure reliable, efficient, and customer-focused services.

The role requires strong analysis of KPIs and patronage data, and the ability to coordinate action plans that drive improvements while engaging effectively with stakeholders and elected members.

Qualifications

• Significant experience in public transport sector with KPI, patronage and revenue data analysis.
• Proven ability to engage effectively with internal and external stakeholders, including elected members.
• Experience on high-profile projects is advantageous.

Responsibilities

• Monitor performance of Greater Manchester's franchised bus network and identify underperformance.
• Collaborate with franchisees and internal teams to support reliable, efficient and customer-focused services.
• Interpret KPI, patronage and revenue data to inform action plans that drive improvement.
• Act as the main TfGM contact between TfGM and each franchise, ensuring issues are understood and addressed.

Skills

KPI analysis

Stakeholder engagement

Job description

Are you passionate about delivering reliable, high-quality public transport services? Do you want to play a key role in one of the UK's largest and most ambitious transport transformation programmes?

Transport for Greater Manchester is leading the delivery of the Bee Network, creating an integrated public transport system that puts passengers first. As part of our Bus Services Directorate, we are looking for an experienced and motivated Bus Performance Manager to help manage the performance of Greater Manchester’s franchised bus network, work closely with franchisees, and drive continuous improvement so services are delivered reliably and efficiently for customers across the city-region.

Your Role

As Bus Performance Manager, you will play a key role in monitoring and improving the performance of Greater Manchester’s franchised bus network, working closely with franchisees and internal teams to support reliable, efficient and customer-focused services.

You will monitor on-road, revenue and patronage performance, maintaining detailed route-level knowledge to identify underperformance and support action plans that drive improvement. You will also act as the main point of contact between TfGM and each franchise, helping to ensure performance issues are understood, addressed and followed through.

For more info see Job Profile below.

Who are we?

TfGM's responsibilities in the delivery of bus services in Greater Manchester have undergone a period of significant change, and this role will play a prominent part in supporting the service delivery of franchised operations. This is a great opportunity to contribute to the continued development of the Bee Network and support improvements for customers across Greater Manchester.

What you'll bring

What you do and how you do it is important whatever type of role you work in at TfGM and even small behaviours and actions can have a really big impact. At TfGM, our behaviours bring to life our values of Deliver, Care and Adapt.

You will have significant experience in the public transport sector and a demonstrable ability to analyse KPIs, patronage and revenue data, using insight to formulate action plans that support strong service delivery and overall performance. Experience of replicating good quality performance would also be beneficial. You should possess a strong track record of engaging effectively with internal and external stakeholders, as well as elected members. You will also have the ability to interpret complex contractual requirements and, ideally, experience of working on high-profile projects.

What we can offer you

This is a permanent role with a salary of £61,586 - £69,319 per annum depending on skills and experience.

This is a busy and exciting time for our Bus Services team. You can expect to develop and grow your skills while working with experienced professionals who manage franchised bus operations for TfGM. You will join a supportive team and play an important part in improving services for customers across Greater Manchester.

At TfGM we encourage candidates to discuss flexible working options at any stage of the recruitment process. We are happy to #talkflexibleworking to help colleagues maintain a healthy work life balance.

Our benefits include:

• Generous annual leave starting at 28 days (plus bank holidays), increasing with service, with options to buy more.
• Free travel on buses across Greater Manchester, plus rail or Metrolink travel for your commute, and access to our Electric Vehicle salary sacrifice scheme.
• Local Government defined pension scheme with life cover of 3x salary and options to boost your contributions.
• Enhanced family-friendly leave policies, including those supporting fertility treatment, alongside flexible and hybrid working and a special leave policy to support a range of unexpected events. Please note that qualification criteria may apply, including a requirement to have been employed with the organisation for a minimum specified period of time.
• Discover more benefits including wellbeing support, Personal and Career Development, Flexible working, financial support and more on our website

What's next?

TfGM is proud to be an equal opportunities employer that encourages and celebrates diversity. We want to recruit and retain a workforce that reflects the communities we serve, and we welcome individuals from all backgrounds. We are committed to providing a fully inclusive and accessible recruitment process.

Please note we may close the advert early if we receive a high volume of applications.

Supporting Documents

Bus Performance Manager Role Profile