Broker Support/Account Manager

Marsh; Norwich; Hybrid; GBP 30,000 - 46,000; Full time

Job summary

Marsh in Norwich is seeking a broker support/account manager to join a busy energy insurance team. This hybrid role involves servicing clients, supporting renewals, and coordinating with brokers and colleagues in London.

You will manage client information, assist with submissions, monitor placement status and maintain strong relationships with internal and external stakeholders. Travel to London will be required, with travel costs covered.

Qualifications

• Experience in insurance, ideally energy sector, with knowledge of London market principles.
• Strong organisational skills and ability to prioritise workloads.
• Excellent communication to build relationships with stakeholders.

Responsibilities

• Promptly monitor key activities in reinsurance placements to ensure compliance with processes.
• Build relationships with internal and external stakeholders to deliver client service.
• Assist with client renewal information reviews.
• Initiate contract drafting and prepare final documentation.
• Support brokers and prepare submissions as needed.
• Track placement status and update information as required.
• Respond to client information requests from reinsurers and clients.
• Onboard new clients and markets.
• Access front-end broking systems and report key business metrics.

Skills

Organisational skills

Attention to detail

Communication skills

Energy insurance knowledge

Education

Cert CII qualification

Tools

Microsoft Office

Job description

Fantastic opportunity for a conscientious and client focused individual to join us in a Broker Support/Account Manager capacity, working for a busy team of Insurance Professionals specialising in the Energy sector.

What to expect:

• You will be joining the world's leading broker in a technical support role.
• The role would suit an experienced insurance candidate (from a technical/broker support or claims background) with an awareness and understanding of London Insurance Market principles being ideal.
• This role will be based in Norwich on a hybrid basis, with a requirement to travel into London on one of those days, in order to forge relationships with Brokers & colleagues. Please note, travel expenses will be covered for this.

We will count on you to:

• Prompt and monitor key activities and tasks throughout the Reinsurance placement in order to promote efficient and timely compliance with our best practice processes
• Build a strong relationship by engaging with both internal and external stakeholders, to deliver excellent and efficient service to our clients
• Assist with reviews of client renewal information
• Initiate the contract drafting process, updates and production of Final Contract Documentation
• Assist Brokers and prepare submissions, where required
• Track placement status of assigned accounts and update information as necessary
• Respond to client requests for information (reinsurer, financial reports, industry issues, etc.)li>
• On boarding of new clients and markets
• Access front-end broking systems and monitor and report on business metrics

What you need to have:

• Insurance experience - ideally within the Energy sector, although all disciplines will be considered.
• Organisational skills and ability to manage and prioritise your own workload
• A keen attention to detail and accuracy
• A high level of communication skills, essential for establishing good working relationships
• Familiarity with Microsoft Office – Word, Excel, PowerPoint, Outlook

What makes you stand out:

• Experience/knowledge of the London insurance market
• Resilience, ambitious, happy to face clients and/or client facing stakeholders
• Cert CII qualification

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to providing an inclusive work environment. We aim to attract and retain the best, most qualified people and value colleagues of all backgrounds, without regard to age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.