Broker Executive

U816 Veolia ES (UK) Limited; Kingswood; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Parking and subsidised lunch

Company pension scheme

Employee financial wellbeing support

Discounts on retailers

Job summary

Veolia ES (UK) Limited in Cannock is hiring for a customer service role. You will handle inbound calls and emails, ensuring quick resolutions and customer satisfaction.

The position is 40 hours per week, Monday to Friday, in-office, with salary £26,539 per annum plus Veolia benefits. You will be part of a supportive team, focus on accurate data handling, and contribute to a positive customer experience while upholding data protection standards.

Qualifications

• Proven ability to put the customer first on calls and emails.
• Strong listening and communication skills.
• Team-oriented with resilience under pressure.
• Good planning and organisational skills.
• Attention to detail and fast typing.
• Proactive and willing to go the extra mile for customers.
• NVQ Level 2 in Customer Services and GCSEs in Maths/English.

Responsibilities

• Answering and recording all inbound calls and emails, ensuring resolutions are communicated.
• Put customers first and provide personalised solutions.
• Build strong relationships with internal and external customers.
• Improve customer experience and resolve challenges.
• Keep records and adhere to data protection regulations.

Skills

Customer service

Active listening

Teamwork

Planning skills

Attention to detail

Data protection

Google Workspace

Education

NVQ Level 2 in Customer Services

GCSEs including Maths & English (C or above)

Tools

Google Office Applications

Job description

Ready to find the right role for you? Salary: £26,539.00 per annum plus Veolia benefits and pension Hours: 40 hours per week Monday - Friday 08:30 - 17:00 Location: Cannock, WS11 8JP (5 days office based) When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;

• 25 days of annual leave
• Facilities parking and subsidised lunch
• Access to our company pension scheme Stream - Employee financial well being support: early access to your earned pay, savings, budgeting, financial coaching & rewards
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What will you be doing;

• Answering and recording all inbound calls and emails - ensuring resolutions are arranged and communicated effectively
• Always putting our customers first and finding personalised solutions to meet their needs
• Building strong relationships with both internal and external customers to ensure we deliver the best service
• Constantly seeking ways to improve the customer experience and resolve any challenges they may face
• Keeping up-to-date records and adhering to data protection regulations to ensure customer confidentiality
• Supporting the business by promoting Veolia's products and services to our customers
• Embracing a curious and proactive attitude to continuously develop our knowledge and skills
• Working collaboratively with other teams to deliver timely resolutions for our customers
• Bringing your best selves to work every day to achieve targeted growth and provide exceptional service

What we're looking for;

• Proven Ability to put the customer first, whether it's face to face or on the phone
• An ability to take the time to truly listen to customers and understand their needs, ensuring effective communication
• Enjoy working as part of a team and thrive under pressure, with a flexible and can-do approach
• Use strong planning and organisational skills to deliver excellent service
• Show great interpersonal skills and pay attention to detail in everything we do
• Be proactive, adaptable, and always willing to go the extra mile for our customers
• Have a passion for personal and professional growth, and a commitment to exceeding expectations
• Be open to a broad range of activities and able to adapt to changing business needs
• Good attention to detail, speed of typing, and a friendly telephone manner are essential
• A basic understanding of business finance and customer profitability is important
• Be proficient in using Google Office Applications and able to learn new systems quickly
• Take initiative and have a genuine interest in going above and beyond for customers
• Possess relevant qualifications such as NVQ Level 2 in Customer Services and at least 5 GCSEs grade C or above including Maths and English

We’re proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We’re dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

Ready to see the world as we do?

Who is Veolia?

Where other people see waste, our community here at Veolia see opportunity. We’re determined to push for ecological transformation through waste, water and energy, and are committed to getting the tough jobs done. And most importantly, we see the potential of every member of our team, and are giving them the chance to realise it with us. Whether it’s their potential, their commitment or their impact, we see it all. And with our values being community spirit, responsibility, innovation, customer focus and respect they keep us focused on those who matter – all 14,000+ of our employees, our customers and our communities too.