Service Coordinator

U816 Veolia ES (UK) Limited; Willenhall; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Annual bonus

Pension scheme

Discounts

Health & wellbeing resources

Training & development

Employee financial wellbeing

Job summary

Veolia is seeking a Service Coordinator in Willenhall to join our depot team. You will proactively communicate with customers, provide updates to drivers, and support on-site operations to ensure safe, efficient service delivery.

You will develop a customer excellence approach, manage queries, and report daily debriefs while leading and developing your direct reports within a zero-harm culture. A full UK driving licence is required.

Qualifications

• Full clean UK car driving licence is required.
• Excellent communication with drivers and frontline employees.
• Ability to organise a busy workload and operate at a fast pace.
• Experience with a quality management system.

Responsibilities

• Proactively communicate with customers.
• Provide status updates and maintain contact with drivers throughout the day.
• Be the face-to-face contact with drivers and support on safety issues.
• Create a customer excellence approach and culture.
• React to and manage customer queries and complaints.
• Implement service practices meeting customer needs.
• Maintain zero-harm safety culture within depots.
• Ensure service delivery aligns with customer expectations.
• Engage with stakeholders including Veolia team and management.
• Ensure legal compliance on site – WTD and transport.
• Provide clear daily debrief reporting.
• Lead, manage and develop direct reports.

Skills

Communication skills

Driver coordination

Organisational ability

Quality management system

Job description

Ready to find the right role for you? Service Coordinator

Salary: £34,750 per annum plus annual performance bonus, Veolia benefits and pension

Hours: Monday to Friday, 40 hours per week 8:30am - 5pm + Saturdays on a rota basis and Bank holidays (These are at additional pay)

Location: Willenhall

When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

• 25 days of annual leave
• Annual performance bonus
• Access to our enhanced pension scheme
• Free physiotherapy service
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• Ongoing training and development opportunities, allowing you to reach your full potential
• Stream - Employee financial well-being support: early access to your earned pay, savings, budgeting, financial coaching & rewards

What you'll be doing:

• Proactively communicate with customers.
• Provide status updates and maintain contact with drivers throughout the day.
• Upon drivers return to the depot, they will complete the debrief process within the allocated time and report any necessary action or updates as required.
• Be the face to face contact with our drivers on a daily basis, supporting drivers to act on issues identified on the rounds which may include reporting all safety concerns or container damage via close call reporting and encouraging ‘stop the job’ if it is deemed unsafe to continue in line with company operating procedures and processes.
• Create a customer excellence approach & culture.
• React to and manage customer queries and complaints.
• Implement service practices that meet the customers’ needs.
• Maintain a “zero harm” safety culture within depots.
• Ensure service delivery, in line with customer expectations.
• Engage with interested stakeholders including the wider Veolia team or Management team.
• Ensure Veolia legal compliance on site - WTD and transport compliance.
• Provide clear, transparent and accurate reporting of daily debriefing.
• Lead, manage and develop all direct reports
• Communicate matters of business interest and importance to Drivers.

What we're looking for:

• Full Car Driving Licence
• Good communication skills communicating with people of all levels specifically including drivers and frontline employees
• Ability to organise a busy workload and operate at a fast pace
• Working with a quality management system

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025.

This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate.

As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

Ready to see the world as we do? Who is Veolia? Where other people see waste, our community here at Veolia see opportunity.

We’re determined to push for ecological transformation through waste, water and energy, and are committed to getting the tough jobs done. And most importantly, we see the potential of every member of our team, and are giving them the chance to realise it with us. Whether it’s their potential, their commitment or their impact, we see it all. And with our values being community spirit, responsibility, innovation, customer focus and respect they keep us focused on those who matter – all 14,000+ of our employees, our customers and our communities too.