Broadband Sales Executive

Global Highland Ltd; Inverness; On-site; GBP 26,000 - 42,000; Full time

Job summary

Global Highland Ltd. is seeking a Customer Sales Executive to convert inbound enquiries into sales and proactively generate new business. You will engage with customers, understand connectivity needs, and recommend broadband solutions that deliver value.

You will manage enquiries from initial contact through to sale completion, handle objections professionally and maximise sales through additional products and services. A target-driven environment awaits.

Qualifications

• Previous experience in sales, telesales, customer service or a customer-facing role.
• Excellent communication and relationship-building skills.
• A confident and persuasive approach to customer conversations.
• The ability to identify customer needs and recommend appropriate solutions.
• Experience handling objections and influencing purchasing decisions.
• Confidence working towards individual and team sales targets.
• Strong organisational and administrative skills.
• A customer-focused mindset with good commercial awareness.
• A proactive, resilient and results-driven attitude.

Responsibilities

• Manage inbound sales enquiries from customers interested in broadband and related services.
• Proactively contact prospective customers to generate new business and convert leads into sales.
• Build rapport with customers, using effective questioning and listening skills to understand their needs.
• Recommend suitable broadband packages and services based on individual requirements.
• Confidently handle objections and maximise sales conversion opportunities.
• Follow up on web enquiries, marketing leads, referrals and previous quotations.
• Re-engage lapsed customers and revisit previously unsuccessful sales opportunities.
• Deliver an excellent customer experience throughout the sales journey.
• Clearly explain products, pricing, contract terms and installation processes.
• Provide accurate information and ensure customers understand the solutions being offered.
• Take ownership of customer enquiries and provide timely updates where required.
• Build lasting customer relationships through honest, transparent and professional communication.
• Identify opportunities to upsell and cross-sell relevant products and services.
• Promote suitable service enhancements and additional solutions that meet customer needs.
• Maintain a healthy sales pipeline through consistent outbound activity.
• Contribute to business growth by achieving individual sales targets and wider team objectives.
• Support customer referral initiatives where applicable.
• Balance commercial performance with a responsible, customer-first sales approach.
• Maintain accurate customer records and interaction notes within CRM systems.
• Ensure all sales activity and opportunities are recorded and updated appropriately.
• Complete sales documentation accurately and efficiently.
• Follow company procedures, sales standards and relevant regulatory requirements.
• Maintain high standards of professionalism, attention to detail and data accuracy.

Skills

Sales experience

Excellent communication

Relationship-building

Needs assessment

Objection handling

Target-driven

Organisational skills

Commercial awareness

Proactive attitude

Tools

CRM systems

Job description

Global Highland Ltd. is seeking a Customer Sales Executive to convert inbound enquiries into sales and proactively generate new business. You will engage with customers, understand connectivity needs, and recommend broadband solutions that deliver value.

You will manage enquiries from initial contact through to sale completion, handle objections professionally and maximise sales through additional products and services. A target-driven environment awaits.