Customer Service Executive

Global Highland Ltd; Inverness; In loco; GBP 26.000 - 42.000; Tempo pieno

Descrizione del lavoro

Global Highland Ltd. is seeking a Customer Sales Executive to convert inbound enquiries into sales and proactively generate new business. You will engage with customers, understand connectivity needs, and recommend broadband solutions that deliver value.

You will manage enquiries from initial contact through to sale completion, handle objections professionally and maximise sales through additional products and services. A target-driven environment awaits.

Competenze

• Previous experience in sales, telesales, customer service or a customer-facing role.
• Excellent communication and relationship-building skills.
• A confident and persuasive approach to customer conversations.
• The ability to identify customer needs and recommend appropriate solutions.
• Experience handling objections and influencing purchasing decisions.
• Confidence working towards individual and team sales targets.
• Strong organisational and administrative skills.
• A customer-focused mindset with good commercial awareness.
• A proactive, resilient and results-driven attitude.

Mansioni

• Manage inbound sales enquiries from customers interested in broadband and related services.
• Proactively contact prospective customers to generate new business and convert leads into sales.
• Build rapport with customers, using effective questioning and listening skills to understand their needs.
• Recommend suitable broadband packages and services based on individual requirements.
• Confidently handle objections and maximise sales conversion opportunities.
• Follow up on web enquiries, marketing leads, referrals and previous quotations.
• Re-engage lapsed customers and revisit previously unsuccessful sales opportunities.
• Deliver an excellent customer experience throughout the sales journey.
• Clearly explain products, pricing, contract terms and installation processes.
• Provide accurate information and ensure customers understand the solutions being offered.
• Take ownership of customer enquiries and provide timely updates where required.
• Build lasting customer relationships through honest, transparent and professional communication.
• Identify opportunities to upsell and cross-sell relevant products and services.
• Promote suitable service enhancements and additional solutions that meet customer needs.
• Maintain a healthy sales pipeline through consistent outbound activity.
• Contribute to business growth by achieving individual sales targets and wider team objectives.
• Support customer referral initiatives where applicable.
• Balance commercial performance with a responsible, customer-first sales approach.
• Maintain accurate customer records and interaction notes within CRM systems.
• Ensure all sales activity and opportunities are recorded and updated appropriately.
• Complete sales documentation accurately and efficiently.
• Follow company procedures, sales standards and relevant regulatory requirements.
• Maintain high standards of professionalism, attention to detail and data accuracy.

Conoscenze

Sales experience

Excellent communication

Relationship-building

Needs assessment

Objection handling

Target-driven

Organisational skills

Commercial awareness

Proactive attitude

Strumenti

CRM systems

Descrizione del lavoro

Global Highland is recruiting for a Customer Sales Executive on behalf of a leading broadband provider. This is an exciting opportunity for a motivated, commercially minded individual to join a growing team and play a key role in driving customer acquisition and revenue growth.

As a Customer Sales Executive, you will be responsible for converting inbound enquiries into sales while proactively identifying and developing new business opportunities through outbound sales activity. You will engage with prospective and existing customers, understand their connectivity needs and recommend suitable broadband solutions that deliver genuine value.

Combining sales, customer engagement, lead generation and relationship building, this role is ideal for someone who thrives in a target-driven environment and enjoys helping customers find the right products and services.

You will manage customer enquiries from initial contact through to sale completion, building trust, handling objections professionally and identifying opportunities to maximise sales through relevant additional products and services.

Key Responsibilities

Customer Acquisition & Sales

• Manage inbound sales enquiries from customers interested in broadband and related services.
• Proactively contact prospective customers to generate new business and convert leads into sales.
• Build rapport with customers, using effective questioning and listening skills to understand their needs.
• Recommend suitable broadband packages and services based on individual requirements.
• Confidently handle objections and maximise sales conversion opportunities.
• Follow up on web enquiries, marketing leads, referrals and previous quotations.
• Re-engage lapsed customers and revisit previously unsuccessful sales opportunities.

Customer Experience & Relationship Building

• Deliver an excellent customer experience throughout the sales journey.
• Clearly explain products, pricing, contract terms and installation processes.
• Provide accurate information and ensure customers understand the solutions being offered.
• Take ownership of customer enquiries and provide timely updates where required.
• Build lasting customer relationships through honest, transparent and professional communication.

Revenue Growth & Business Development

• Identify opportunities to upsell and cross-sell relevant products and services.
• Promote suitable service enhancements and additional solutions that meet customer needs.
• Maintain a healthy sales pipeline through consistent outbound activity.
• Contribute to business growth by achieving individual sales targets and wider team objectives.
• Support customer referral initiatives where applicable.
• Balance commercial performance with a responsible, customer-first sales approach.

Administration & Compliance

• Maintain accurate customer records and interaction notes within CRM systems.
• Ensure all sales activity and opportunities are recorded and updated appropriately.
• Complete sales documentation accurately and efficiently.
• Follow company procedures, sales standards and relevant regulatory requirements.
• Maintain high standards of professionalism, attention to detail and data accuracy.

Skills & Experience

Essential

• Previous experience in sales, telesales, customer service or a customer-facing role.
• Excellent communication and relationship-building skills.
• A confident and persuasive approach to customer conversations.
• The ability to identify customer needs and recommend appropriate solutions.
• Experience handling objections and influencing purchasing decisions.
• Confidence working towards individual and team sales targets.
• Strong organisational and administrative skills.
• A customer-focused mindset with good commercial awareness.
• A proactive, resilient and results-driven attitude.

Desirable

• Experience within broadband, telecommunications or subscription-based services.
• Previous experience in both inbound and outbound sales.
• Familiarity with CRM systems and sales management platforms.
• A track record of achieving or exceeding sales and revenue targets.
• Knowledge of broadband packages, connectivity solutions and telecommunications products.

The Ideal Candidate

We are looking for someone who is motivated by results, confident speaking with customers and passionate about delivering a positive customer experience.

You will be comfortable balancing inbound enquiries with proactive outbound sales activity, have the resilience to overcome challenges and enjoy working towards clear performance goals.

Above all, you will be professional, commercially aware and committed to matching customers with the right solutions.

To find out more information please contact Lyndsey at Global Highland