Bristol 1st Line IT Support - 3-Month Contract (Office-Based)

CMD Recruitment; Gloucester; On-site; GBP 19,000 - 27,000; Full time

Job summary

1st Line IT Support position based in Bristol is a short-term contract offering up to £16.50 per hour (depending on experience). The role requires strong first-line support experience in a busy IT environment and is office-based, Monday to Friday, 9am to 5pm.

The successful candidate will act as the initial contact for IT issues, handle incidents, and provide user support for Windows, Microsoft 365 and AD, while ensuring SLAs are met and records are kept up to date.

Qualifications

• Previous experience in an IT Service Desk or Helpdesk environment.
• Strong troubleshooting and problem-solving skills.
• Familiarity with Windows OS, Microsoft 365, and Active Directory.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment and handle multiple requests.
• Availability to start at short notice.

Responsibilities

• Act as the first point of contact for IT support queries via phone, email and ticketing systems.
• Log, prioritise and manage incidents and service requests per SLAs.
• Provide 1st line technical support for hardware, software and system issues.
• Troubleshoot common issues related to Windows environments, Microsoft 365 and user access.
• Assist with user account administration, password resets and permissions.
• Help with hardware setup and configuration for laptops, desktops and peripherals.
• Escalate complex issues to relevant teams as needed.
• Maintain accurate records of issues, fixes and updates in the helpdesk system.
• Deliver a high level of customer service to internal users.

Skills

IT support

Customer service

Windows OS

Microsoft 365

Active Directory

Ticketing systems

Tools

Ticketing system

Remote support tools

Job description

1st Line IT Support position based in Bristol is a short-term contract offering up to £16.50 per hour (depending on experience). The role requires strong first-line support experience in a busy IT environment and is office-based, Monday to Friday, 9am to 5pm.

The successful candidate will act as the initial contact for IT issues, handle incidents, and provide user support for Windows, Microsoft 365 and AD, while ensuring SLAs are met and records are kept up to date.