Bristol 1st Line IT Support - 3-Month Contract

CMD Recruitment; West of England; On-site; GBP 19,000 - 27,000; Full time

Job summary

CMD Recruitment is seeking a 1st Line IT Support professional for an initial 3-month fixed-term contract in Bristol. The role demands strong first-line support experience in a busy IT environment and the ability to provide excellent technical support to internal users.

Responsibilities include acting as the first point of contact, logging and prioritising incidents, and providing 1st line support for hardware, software, and Windows/Microsoft 365 issues.

Qualifications

• Experience working in an IT Service Desk or Helpdesk environment.
• Strong troubleshooting and problem-solving skills.
• Familiarity with Windows OS, Microsoft 365, and Active Directory.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment and manage multiple requests.
• Availability to start at short notice.

Responsibilities

• Acting as the first point of contact for IT support queries via phone, email, and ticketing systems.
• Logging, prioritising, and managing incidents and service requests in line with internal SLAs.
• Providing 1st line technical support for hardware, software, and system-related issues.
• Troubleshooting common issues relating to Windows environments, Microsoft 365, and user access.
• Supporting with user account administration, password resets, and permissions.
• Assisting with hardware setup and configuration, including laptops, desktops, and peripherals.
• Escalating more complex technical issues to the relevant teams when required.
• Maintaining accurate records of issues, fixes, and updates within the helpdesk system.

Skills

IT Service Desk

Troubleshooting

Windows OS

Active Directory

Microsoft 365

Customer Service

Job description

CMD Recruitment is seeking a 1st Line IT Support professional for an initial 3-month fixed-term contract in Bristol. The role demands strong first-line support experience in a busy IT environment and the ability to provide excellent technical support to internal users.

Responsibilities include acting as the first point of contact, logging and prioritising incidents, and providing 1st line support for hardware, software, and Windows/Microsoft 365 issues.