Breakfast Supervisor

Mandarin Oriental Hotel Group Limited; City of Westminster; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading luxury hotel group in the City of Westminster is looking for a Breakfast Supervisor to join their Breakfast Team. The successful candidate will assist the Breakfast Manager in implementing quality standards and ensuring guest satisfaction. This role requires strong teamwork, communication skills, and flexibility to work shifts including weekends and bank holidays. Opportunities for personal development and benefits such as complimentary hotel stays and discounts are provided.

Benefits

3 complimentary nights per year

Discounted stays at properties

Access to retail discounts

50% F&B & Spa discount

Free meals on duty

Increased holiday entitlement

Qualifications

• Experience in hospitality or food service roles is preferred.
• Ability to work flexible shifts including weekends.
• Strong communication skills with guests and staff.

Responsibilities

• Assist the Breakfast Manager in quality standards.
• Promote a positive and enthusiastic environment.
• Handle guest queries proactively.

Skills

Team leadership

Customer service

Communication

Problem-solving

Job description

Breakfast Supervisor

We’re looking for a Supervisor to join our Breakfast Team at Mandarin Oriental Hyde Park.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

One Hyde Park is London’s most iconic address: designed by pre‑eminent architect Richard Rogers, the development of 85 apartments and three exclusive boutiques within four pavilions is known to be the most luxurious address in London.

Serviced by Mandarin Oriental Hotel Group, One Hyde Park is one of 22 residences under the group and offers the same luxurious, kind and generous service to the residents as Mandarin Oriental offers their guests.

As a Breakfast Supervisor at One Hyde Park, you will be responsible for:

• To assist the Breakfast Manager in implementing Legendary Quality Standards throughout the Restaurant.
• To promote a positive environment of enthusiasm and encouragement.
• To respond proactively to guest queries and to ensure appropriate action is taken in the absence of the manager, followed by effective communication.
• To report and follow up all maintenance defaults effecting efficient and professional delivery of service.
• To ensure that guest satisfaction is monitored and where appropriate, rectified throughout their meal experience.
• To communicate with Back of House Manager in a timely manner to re‑order stock.
• To liaise with Hostesses to prepare table plans according to reservations and to ensure that tables are constantly cleared and reset according to the reservation plan.

As a Breakfast Supervisor, you will be working on 5 shifts per week. Shift patterns will include weekends and bank holidays, so flexibility is required where applicable.

Our commitment to you:

• Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career.
• 3 complimentary nights per year, increasing to 5 with length of service
• Discounted stays at our beautiful properties across the Group
• Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals
• 50% F&B & Spa discount
• Complimentary Westfield Healthcare cash plan, children added at no extra cost
• Friends & Family hotel rate and Spa discount
• Season ticket loan & cycle to work scheme
• Free meals on duty & uniform dry‑cleaning services
• Increased holiday entitlement with Length of Service, up to 33 days off
• 1 paid Charity Day per year to dedicate to a charity of your choice
• Free Life Insurance benefits whilst in service
• Company pension plan
• Access to Hospitality Action’s Employee Assistance Programme
• Employee Recognition Programmes
• Colleague social events and wellness programmes.

SUSTAINABILITY AT Mandarin Oriental Hyde Park

Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set by the Global Sustainable Tourism Council.

We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single‑use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.

DIVERSITY & INCLUSION

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long‑term success of our people, our business and the societies and economies in which we operate.

All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

ELIGIBILITY TO WORK IN THE UK

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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