24/7 Breakdown & Recovery Coordinator

Ad Warrior Ltd; Widnes; On-site; GBP 15,911 - 22,661; Full time

Job summary

Hough Green Garage in Widnes is hiring a Break­down & Recovery Co-ordinator to join a fast-paced 24-hour Control Centre. You will manage inbound/outbound calls, deploy recovery operators, and ensure timely, professional completion of all jobs.

The role requires calm, confident decision-making in time‑critical situations, with strong communication, organisation, and GDPR-compliant documentation throughout shifts.

Qualifications

• Strong communication skills (written & verbal).
• Ability to work under pressure and remain calm in urgent situations.
• Excellent problem-solving and decision-making abilities.
• Strong organisational skills and attention to detail.
• Ability to work independently and as part of a team.
• Flexible, proactive and positive attitude.
• Strong interpersonal skills and professionalism.
• Target-driven and comfortable working to deadlines.
• Understanding of health and safety requirements.

Responsibilities

• Coordinate and deploy recovery resources efficiently across all active jobs.
• Monitor job progress through to completion.
• Manage driver workloads and map nearest available resources.
• Answer and manage high-volume inbound and outbound calls.
• Liaise with administrative staff and recovery teams.
• Raise workload issues or operational concerns with management.
• Provide training and support to colleagues as required.
• Handle customer enquiries professionally in person and by phone.
• Ensure accurate documentation and compliant handling of personal data (GDPR).
• Conduct property searches with integrity and confidentiality.

Skills

Strong communication

Calm under pressure

Decision making

Organisational skills

Teamwork

Flexible attitude

Interpersonal skills

Deadline driven

Health and safety awareness

Job description

Hough Green Garage in Widnes is hiring a Break­down & Recovery Co-ordinator to join a fast-paced 24-hour Control Centre. You will manage inbound/outbound calls, deploy recovery operators, and ensure timely, professional completion of all jobs.

The role requires calm, confident decision-making in time‑critical situations, with strong communication, organisation, and GDPR-compliant documentation throughout shifts.