24/7 Breakdown & Recovery Controller

Ad Warrior Ltd; Widnes; On-site; GBP 15,911 - 22,661; Full time

Job summary

Hough Green Garage in Widnes operates a 24-hour Breakdown & Recovery Control Centre. We are seeking dedicated Co-ordinators to join a fast-paced team, making calm, decisive decisions during time-critical incidents and emergencies.

You will manage inbound and outbound calls, deploy recovery operators, monitor progress, liaise with emergency services and roadside teams, and ensure accurate documentation and GDPR-compliant handling.

Qualifications

• Excellent verbal and written communication skills.
• Ability to stay calm under pressure in urgent situations.
• Strong problem-solving and decision-making abilities.
• Excellent organisational skills and attention to detail.
• Ability to work independently and as part of a team.
• Flexible, proactive and positive attitude.
• Understanding of health and safety requirements.

Responsibilities

• Coordinate and deploy recovery resources across active jobs.
• Monitor job progress through to completion.
• Manage driver workloads and allocate nearest resources.
• Handle high-volume inbound and outbound calls.
• Ensure compliant handling of personal data (GDPR).

Skills

Strong communication skills

Work under pressure

Problem solving

Organisational skills

Teamwork

Flexible attitude

Interpersonal skills

Deadline orientation

Health and safety awareness

Job description

Hough Green Garage in Widnes operates a 24-hour Breakdown & Recovery Control Centre. We are seeking dedicated Co-ordinators to join a fast-paced team, making calm, decisive decisions during time-critical incidents and emergencies.

You will manage inbound and outbound calls, deploy recovery operators, monitor progress, liaise with emergency services and roadside teams, and ensure accurate documentation and GDPR-compliant handling.