24/7 Breakdown & Recovery Operations Coordinator

Hough Green Garage; Widnes; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Online employee portal including staff

Online training courses to all staff

Job summary

Hough Green Garage is recruiting a Breakdown & Recovery Co-ordinator to join our 24-hour Control Centre in Widnes. The role focuses on calm, confident decision-making during time-critical and emergency calls, deploying recovery operators, and ensuring efficient job completion.

You will interact daily with the public, emergency services, motoring organisations, and roadside teams, coordinating resources and maintaining service levels.

Qualifications

• Excellent written and spoken communication skills.
• Ability to stay calm under pressure in urgent situations.
• Strong problem-solving and decision-making abilities.
• Excellent organisational skills with attention to detail.
• Ability to work independently and as part of a team.
• Flexible, proactive and positive attitude.
• Strong interpersonal skills and professionalism.
• Target-driven and able to meet deadlines.
• Understanding of health and safety requirements.

Responsibilities

• Coordinate and deploy recovery resources efficiently across all active jobs.
• Monitor job progress through to completion.
• Manage driver workloads and map nearest available resources.
• Answer and manage high-volume inbound and outbound calls.
• Liaise with administrative staff and recovery teams.
• Raise workload issues or operational concerns with management.
• Provide training and support to colleagues as required.
• Handle customer enquiries professionally in person and by phone.
• Ensure accurate documentation and compliant handling of personal data (GDPR).
• Conduct property searches with integrity and confidentiality.

Skills

Communication

Under pressure

Problem solving

Organisation

Independent work

Team player

Flexible

Interpersonal

Deadlines

Health & Safety

Job description

Hough Green Garage is recruiting a Breakdown & Recovery Co-ordinator to join our 24-hour Control Centre in Widnes. The role focuses on calm, confident decision-making during time-critical and emergency calls, deploying recovery operators, and ensuring efficient job completion.

You will interact daily with the public, emergency services, motoring organisations, and roadside teams, coordinating resources and maintaining service levels.