Breakdown & Recovery Co-Ordinator

Hough Green Garage Ltd; Widnes; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Online employee portal discounts

Online training courses to all staff

Job summary

Hough Green Garage Ltd in Widnes operates a 24-hour Control Centre. We are seeking dedicated Breakdown & Recovery Co-ordinators to join our fast-paced team, handling time-critical emergencies with calm, confident decision-making.

You will manage inbound and outbound calls, deploy recovery operators, monitor progress, liaise with police and emergency services as needed, and ensure accurate documentation and GDPR compliant handling of data.

Qualifications

• Calm under pressure with strong problem-solving and decision-making.
• Excellent written and verbal communication.
• Able to work as part of a team and independently.
• Flexible attitude and attention to detail.
• Understanding of data protection (GDPR) compliance.

Responsibilities

• Coordinate and deploy recovery resources efficiently across all active jobs.
• Monitor job progress through to completion.
• Manage driver workloads and map nearest available resources.
• Answer and manage high-volume inbound and outbound calls.
• Liaise with administrative staff and recovery teams.
• Raise workload issues or operational concerns with management.
• Provide training and support to colleagues as required.
• Handle customer enquiries professionally in person and by phone.
• Ensure accurate documentation and compliant handling of personal data (GDPR).
• Conduct property searches with integrity and confidentiality.

Skills

Communication

Calm under pressure

Problem solving

Organisational skills

Teamwork

Job description

Breakdown & Recovery Co-ordinator

Location: Widnes

Salary: From £13.00 per hour (dependent on shift & experience)

Shift Pattern: 4 days on, 2 days off - 12-hour shifts (day & night shifts available)

Alternative shift patterns may be considered and discussed at interview.

Contract: Full-time, Permanent

About Us

Hough Green Garage is a leading provider of 24-hour Breakdown & Recovery Services, proudly operating for over 40 years. We support Local Authorities, Blue Light Emergency Services, major Motoring Organisations, and private companies nationwide. Due to continued growth and new contract awards, we are expanding our Control Centre team in Widnes.

The Role

We are seeking dedicated Breakdown & Recovery Co-ordinators to join our fast-paced 24hour Control Centre. This role requires calm, confident decision-making, especially when dealing with time-critical and emergency situations. You will be managing inbound and outbound calls, deploying recovery operators, and ensuring jobs are completed efficiently and professionally.

You will interact daily with members of the public, emergency services, motoring organisations, and roadside teams.

Key Responsibilities

• Coordinate and deploy recovery resources efficiently across all active jobs
• Monitor job progress through to completion
• Manage driver workloads and map nearest available resources
• Answer and manage high-volume inbound and outbound calls
• Liaise with administrative staff and recovery teams
• Raise workload issues or operational concerns with management
• Provide training and support to colleagues as required
• Handle customer enquiries professionally in person and by phone
• Ensure accurate documentation and compliant handling of personal data (GDPR)
• Conduct property searches with integrity and confidentiality

What We're Looking For

• Strong communication skills (written & verbal)
• Ability to work under pressure and remain calm in urgent situations
• Excellent problem-solving and decision-making abilities
• Strong organisational skills and attention to detail
• Ability to work independently and as part of a team
• Flexible, proactive, and positive attitude
• Strong interpersonal skills and professionalism
• Target-driven and comfortable working to deadlines
• Understanding of health and safety requirements

Additional Information

Police Vetting is required for this role.

Failure to achieve and maintain clearance may result in withdrawal of offer or termination of employment.

Alternative shift patterns may be considered and discussed at interview.

Benefits

• Online employee portal which including employee discounts
• Online training courses to all staff