Breakdown and Recovery Co:ordinator

TipTopJob; Widnes; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Online employee portal with discounts

Online training courses for all staff

Job summary

Hough Green Garage in Widnes is seeking dedicated Breakdown and Recovery Co-ordinators for our fast-paced 24-hour Control Centre. You will manage inbound and outbound calls, deploy recovery operators, and ensure jobs are completed efficiently and professionally.

This role requires calm, confident decision-making under time pressure, strong communication, and excellent organisational skills. Police vetting is required; training and ongoing support are provided.

Qualifications

• Strong communication skills (written and verbal).
• Ability to work under pressure and remain calm in urgent situations.
• Excellent problem-solving and decision-making abilities.
• Strong organisational skills and attention to detail.

Responsibilities

• Coordinate and deploy recovery resources efficiently across all active jobs
• Monitor job progress through to completion
• Manage driver workloads and map nearest available resources
• Answer and manage high-volume inbound and outbound calls
• Liaise with administrative staff and recovery teams
• Raise workload issues or operational concerns with management
• Provide training and support to colleagues as required
• Handle customer enquiries professionally in person and by phone
• Ensure accurate documentation and compliant handling of personal data (GDPR)
• Conduct property searches with integrity and confidentiality

Skills

Communication

Under pressure

Problem solving

Organization

Teamwork

Health & Safety

Attention to detail

Multi-tasking

Job description

Location : Widnes

Salary : From A GBP 13.00 per hour (dependent on shift and experience)

Shift Pattern : 4 days on, 2 days off : 12:hour shifts (day and night shifts available)

Alternative shift patterns may be considered and discussed at interview.

Contract : Full:time, Permanent

About Us

Hough Green Garage is a leading provider of 24:hour Breakdown and Recovery Services, proudly operating for over 40 years. We support Local Authorities, Blue Light Emergency Services, major Motoring Organisations, and private companies nationwide. Due to continued growth and new contract awards, we are expanding our Control Centre team in Widnes.

The Role

We are seeking dedicated Breakdown and Recovery Co:ordinators to join our fast:paced 24hour Control Centre.

This role requires calm, confident decision:making, especially when dealing with time:critical and emergency situations. You will be managing inbound and outbound calls, deploying recovery operators, and ensuring jobs are completed efficiently and professionally.

You will interact daily with members of the public, emergency services, motoring organisations, and roadside teams.

Key Responsibilities

• Coordinate and deploy recovery resources efficiently across all active jobs
• Monitor job progress through to completion
• Manage driver workloads and map nearest available resources
• Answer and manage high:volume inbound and outbound calls titemiddybug
• Liaise with administrative staff and recovery teams
• Raise workload issues or operational concerns with management
• Provide training and support to colleagues as required
• Handle customer enquiries professionally in person and by phone
• Ensure accurate documentation and compliant handling of personal data (GDPR)
• Conduct property searches with integrity and confidentiality

What Were Looking For

• Strong communication skills (written and verbal)
• Ability to work under pressure and remain calm in urgent situations
• Excellent problem:solving and decision:making abilities
• Strong organisational skills and attention to detail
• Ability to work independently and as part of a team
• Flexible, proactive, and positive attitude
• Strong interpersonal skills and professionalism
• Target:driven and comfortable working to deadlines
• Understanding of health and safety requirements

Additional Information

• Police Vetting is required for this role.

Failure to achieve and maintain clearance may result in withdrawal of offer or termination of employment.

• Alternative shift patterns may be considered and discussed at interview.

Benefits

• Online employee portal which including employee discounts
• Online training courses to all staff