24/7 Breakdown & Recovery Coordinator

Ad Warrior Ltd; Widnes; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Online discounts

Online training courses

Job summary

Hough Green Garage is a leading provider of 24‑hour Breakdown & Recovery Services, proudly operating for over 40 years. We are expanding our Control Centre team in Widnes and seeking dedicated Breakdown & Recovery Co‑ordinators to join our fast-paced operation.

This role requires calm, confident decision‑making, especially in time‑critical situations. You will interact daily with the public, emergency services, motoring organisations, and roadside teams, coordinating resources and ensuring jobs

Qualifications

• Strong communication skills (written & verbal)
• Ability to work under pressure and remain calm in urgent situations
• Excellent problem-solving and decision-making abilities
• Strong organisational skills and attention to detail
• Ability to work independently and as part of a team
• Flexible, proactive, and positive attitude
• Strong interpersonal skills and professionalism
• Target-driven and comfortable working to deadlines

Responsibilities

• Coordinate and deploy recovery resources efficiently across all active jobs
• Monitor job progress through to completion
• Manage driver workloads and map nearest available resources
• Answer and manage high‑volume inbound and outbound calls
• Liaise with administrative staff and recovery teams
• Raise workload issues or operational concerns with management
• Provide training and support to colleagues as required
• Handle customer enquiries professionally in person and by phone
• Ensure accurate documentation and compliant handling of personal data (GDPR)
• Conduct property searches with integrity and confidentiality

Skills

Strong communication

Under pressure

Problem solving

Organisational skills

Teamwork

Customer service

Attention to detail

GDPR awareness

Job description

Hough Green Garage is a leading provider of 24‑hour Breakdown & Recovery Services, proudly operating for over 40 years. We are expanding our Control Centre team in Widnes and seeking dedicated Breakdown & Recovery Co‑ordinators to join our fast-paced operation.

This role requires calm, confident decision‑making, especially in time‑critical situations. You will interact daily with the public, emergency services, motoring organisations, and roadside teams, coordinating resources and ensuring jobs