Hybrid Operations Coordinator — Customer Support & Dispatch

AB Volvo; Warwick; Hybrid; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Pension scheme

Healthcare (Bupa)

Employee Assistance Programme

Teleworking from abroad

Holiday allowance

Maternity and paternity leave

Discounts on purchases

Job summary

Volvo Group in Warwick is seeking an Operations Coordinator to own breakdown cases and coordinate repairs across the UK. The role involves taking calls, updating customers, and collaborating with dealer networks while using Volvo systems to resolve issues efficiently.

The position requires strong communication and a customer-focused mindset, with openness to shift work and team-based problem solving in a fast-paced environment.

Qualifications

• Customer-focused professional with strong communication and problem-solving abilities.
• Experience handling calls and managing cases in a fast-paced environment.
• Open to shift work to support a 24/7 service.

Responsibilities

• Take ownership of breakdowns and repairs across the UK.
• Answer calls from customers, dealerships and colleagues with clear updates.
• Collaborate with dealer network to ensure seamless service delivery.
• Use Volvo systems to track and resolve cases efficiently.

Skills

Customer service

Communication

Problem-solving

Teamwork

Phone support

Tools

CRM systems

Microsoft Dynamics

One Case

Job description

Volvo Group in Warwick is seeking an Operations Coordinator to own breakdown cases and coordinate repairs across the UK. The role involves taking calls, updating customers, and collaborating with dealer networks while using Volvo systems to resolve issues efficiently.

The position requires strong communication and a customer-focused mindset, with openness to shift work and team-based problem solving in a fast-paced environment.