Break/Fix Field Engineer

Red King Resourcing; Nottingham; On-site; GBP 28,000 - 42,000; Full time

Job summary

Lenovo is seeking experienced Field Service Engineers to provide hands-on hardware support across North London and the North West. This mobile, customer-facing role works on Lenovo products at customer sites.

You will visit locations to repair Lenovo laptops/desktops, manage your workload, travel between sites, and deliver a professional customer experience. Training and diagnostic support will be provided, with parts supplied as needed.

Qualifications

• Experience in field service or mobile IT support within a hardware repair environment.
• Hands-on repair capability for laptops/desktops and related components.
• Professional customer-facing experience and reliable diary management.

Responsibilities

• Travel to customer sites to complete hardware repairs.
• Collect replacement parts from depots or pickup locations.
• Review fault information and repair action plans.
• Carry out hands-on repairs and component replacements.
• Test equipment after repairs and document work.
• Return faulty parts to depot and update dispatch system.
• Communicate scheduling and issues with the dispatch team.
• Maintain professional customer service throughout visits.
• Manage daily schedule and workload independently.

Skills

Field Service Engineering

Mobile IT Support

Break/Fix

Hardware Repair

Laptop & Desktop Repairs

Component Replacement

PC / Laptop Rebuilds

Fault Finding & Diagnostics

Customer-Facing Support

Windows Hardware Support

Full Driving Licence

Own Vehicle

Job description

The Opportunity

We are currently recruiting for experienced Field Service Engineers to provide hands-on hardware support across North and North West London.

This is a mobile, customer-facing role working on behalf of a major technology services provider, supporting Lenovo products across customer sites.

You will be responsible for visiting customer locations to complete hardware repairs on Lenovo laptops, desktops and other IT equipment. The role is largely independent, so we're looking for engineers who are comfortable managing their own workload, travelling between sites and providing a professional customer experience.

Lenovo's support team will generally complete the initial diagnostics before a repair is dispatched to you. You'll receive the fault details, repair action plan and required replacement parts, allowing you to focus on completing the repair, testing the equipment and closing the job.

What You'll Be Doing

• Travelling to customer sites across your assigned region to complete hardware repairs.
• Collecting replacement parts from local depots / PUDO locations where required.
• Reviewing fault information and repair action plans.
• Carrying out hands-on hardware repairs and component replacements.
• Testing equipment following repairs.
• Completing job documentation and updating the relevant dispatch / ticketing system.
• Returning faulty components to the local depot / PUDO.
• Communicating with the dispatch team regarding appointments and any issues encountered on-site.
• Liaising professionally with customers and site contacts.
• Managing your own daily schedule, travel and workload.
• Providing a professional and reliable customer service throughout each visit.

The Equipment

You will primarily be working on Lenovo laptops and desktops, including:

• ThinkPad
• Yoga
• Chromebook
• Lenovo Plus Gen 10
• ThinkCentre
• IdeaCentre
• Lenovo V Series

Previous experience replacing components such as screens, motherboards, SSDs, RAM, batteries, keyboards, cooling fans and hinges would be highly relevant.

Experience carrying out complete laptop rebuilds would also be beneficial.

What We’re Looking For

• Field Service environment
• Mobile Engineering role
• Break/Fix position
• Hardware Support role
• Desktop / Laptop Repair environment

You'll need to be comfortable working independently, travelling extensively throughout your assigned region and dealing directly with customers.

A full driving licence and access to your own vehicle are required.

Key Skills

• Field Service Engineering
• Mobile / Field IT Support
• Break/Fix
• Hardware Repair
• Laptop & Desktop Repairs
• Component Replacement
• PC / Laptop Rebuilds
• Fault Finding & Diagnostics
• Customer-Facing Support
• Windows Hardware Support
• Full Driving Licence
• Own Vehicle

If you're an experienced Field Service Engineer, Field Engineer, Mobile Engineer, IT Field Engineer or Break/Fix Engineer with strong hands-on hardware experience, we'd be interested in speaking with you