Field Service Engineer – Northwest London

Glory Global; Greater London; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Company Car

Full Training Provided

25 days’ holiday + bank holidays

Private medical insurance

Job summary

Glory Global is seeking an experienced Field Service Engineer to support customer technology across a large territory in the United Kingdom. This hands-on role combines electro-mechanical repair, Windows-based diagnostics, and basic networking to keep customer sites operating reliably.

You’ll work independently from day one, manage your workload, and communicate professionally on site. A company car is provided, full training is given, and a valid UK driving licence is required to carry out

Qualifications

• Proven field service experience in a customer environment (ATM, printers/MFDs, EPOS, kiosks, vending, security systems or similar).
• Strong fault-finding ability across electro-mechanical systems.
• Confident using a Windows laptop for diagnostics, reporting and communication.
• Networking skills: LAN/Ethernet, IP addressing, connectivity checks.

Responsibilities

• Undertake planned maintenance, installations/upgrades, and time-critical issue attendance.
• Use a Windows laptop to review logs, complete updates/configuration, and document actions.
• Perform network connectivity tasks to access device interfaces and confirm communications.
• Repair and maintain electro-mechanical systems (modules, sensors, motors, transport mechanisms, power components).
• Carry out preventative maintenance to reduce downtime and improve reliability.
• Provide clear customer updates and set expectations during service activity.
• Complete accurate job documentation (work completed, parts used, findings, next steps) to support first-time fix and audit quality.
• Escalate effectively when needed — providing clear evidence, logs, and fault context to technical support.

Skills

Field service experience

Fault finding

Networking basics

Customer service

Driving licence

Tools

Windows diagnostics

LAN/Ethernet

Remote access tools

Job description

We’re looking for an experienced Field Service Engineer to support and maintain customer technology across a large territory.

This is a hands-on role combining electro-mechanical repair, Windows-based diagnostics, and basic networking to keep customer sites operating reliably.

You’ll be trusted to work independently from day one — managing your workload, communicating professionally on site, and delivering a high-quality service aligned to agreed service levels (SLAs).

Field-based (home-start) | Company Vehicle | Full Training Provided | Driving Licence Required.

Key Responsibilities

What you’ll do (day to day)Undertake a mix of planned maintenance, installations/upgrades, and priority attendance when a customer has a time-critical issue.

• Use a Windows laptop to access tools, review logs, complete updates/configuration, and document actions.
• Perform network connectivity tasks (LAN connections, IP settings, basic troubleshooting) to access device interfaces and confirm communications.
• Repair and maintain electro-mechanical systems (modules, sensors, motors, transport mechanisms, power components).
• Carry out preventative maintenance to reduce downtime and improve reliability.
• Provide clear customer updates and set expectations during service activity.
• Complete accurate job documentation (work completed, parts used, findings, next steps) to support first-time fix and audit quality.
• Escalate effectively when needed — providing clear evidence, logs, and fault context to technical support.

Service levels & priority work (SLAs)

• You’ll work to agreed service levels (SLAs) that help keep customer operations running smoothly.
• Most work is planned and scheduled. When a customer has a time-critical issue, you’ll prioritise it with support from scheduling and technical teams — aiming for a first-time fix and minimal disruption.

What we’re looking for

• Proven field service experience in a customer environment (ideal backgrounds include ATMs, printers/MFDs, EPOS, kiosks, vending, security systems, cash-handling or similar technology).
• Strong fault-finding ability across electro-mechanical systems.
• Confident using a Windows laptop for diagnostics, reporting, and communication.
• Networking competence: LAN/Ethernet, IP addressing, connectivity checks, and accessing device interfaces.
• Excellent customer service and communication skills (written and verbal).
• Ability to efficiently manage your day based on priorities and workload in conjunction with your Regional Service Controller
• Full UK driving licence.
• Networking self-check (expected): If you can set a static IP, log into a router/switch, confidently troubleshoot a "no connection issues" and logically understand networking basics — you’ll be comfortable in this role.
• Experience adhering to SLAs and managing high-priority callouts.
• Understanding of health & safety in the field (risk awareness, safe working, customer site standards).
• Experience with hardware/software upgrades, device configuration, or remote support tools.
• Coaching/mentoring ability (supporting less experienced engineers).
• 25 days’ holiday a year plus bank holidays with the opportunity to buy up to five additional days
• Company Car
• Competitive company pension scheme
• Ongoing training and development
• Private medical insurance for all employees (enhanced membership can be purchased for other family members)
• Dental insurance for all employees
• Life assurance
• Employee assistance programme
• Employee Wellbeing events and Mental Health First Aiders
• Employee My Benefits portal offering extensive retail discount